Automotive General Service Technician

Monro, Inc.; Milford (NH); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading automotive service provider is seeking an Automotive General Service Technician to perform routine vehicle maintenance and repairs. The role involves delivering exceptional service, maintaining safety standards, and ensuring customer satisfaction. Candidates should possess problem-solving skills and a valid driver's license. Opportunities for career advancement and various benefits are included.

Benefits

Performance incentives

Paid vacation and holidays

Reimbursement for ASE Certifications

401(k) eligibility

Employee Discounts

Healthcare, Vision, and Dental insurance

Career Advancement Opportunities

Qualifications

• Automotive training or experience in basic car maintenance and repair.
• Valid driver’s license and satisfactory Motor Vehicle Report.

Responsibilities

• Perform basic vehicle services and repairs efficiently.
• Conduct tire services including wheel removal and balancing.
• Complete Monro’s Courtesy Inspection on every vehicle.

Skills

Problem-solving

Customer service

Communication

Education

High School Diploma

Tools

Basic set of tools

Job description

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Company Description

Company Info:

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united as a TEAM, sharing the mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every career stage who share our vision. Positions are available across our retail locations, in field management, and at our Store Support Center in Rochester, NY. If you enjoy helping others, working on cars, being part of a team, solving problems, building guest relationships, and value honesty and integrity, we have a destination for you at Monro.

About The Role

The General Service Technician role is full-time or part-time and is hourly, based on business needs. The technician performs basic routine vehicle repair and maintenance services following company standards and manufacturer specifications. Delivering exceptional 5-star service, effective communication of vehicle issues, and ensuring guest expectations for time and quality are met are key responsibilities.

Responsibilities

1. Perform basic vehicle services and repairs efficiently according to Monro standards.
2. Perform tire services including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service.
3. Perform vehicle services such as lubrications, oil changes, basic maintenance, battery testing, and installations.
4. Complete Monro’s Courtesy Inspection on every vehicle, identifying and communicating additional services needed.
5. Assist in inventory management, including pulling tires and parts, unloading, and stocking inventory.
6. Maintain the store’s cleanliness and guest-ready condition.
7. Follow safety standards during all services, including wheel torque and oil safety procedures.
8. Test drive vehicles following company policies and safety laws.
9. Adhere to company policies, governmental standards, and safety procedures.
10. Maintain technical knowledge through training and courses.
11. Operate and maintain all equipment safely per guidelines.
12. Perform other duties as assigned.

Compensation

The hourly pay range is $16 - $19, with potential additional incentives based on experience.

Qualifications

• High School Diploma or equivalent preferred.
• Automotive training or experience in basic car maintenance and repair.
• Valid driver’s license and a satisfactory Motor Vehicle Report (MVR).
• Own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary

• Problem-solving initiative and decision-making skills.
• Strong customer service skills.
• Excellent verbal and written communication skills.

Work Environment & Physical Requirements

Work in an automotive shop environment with exposure to noise, weather, chemicals, odors, dirt, and dust. Must be able to work flexible hours, lift up to 50 lbs, and perform physical tasks including standing, walking, reaching, bending, and kneeling.

Benefits

• Performance incentives
• Paid vacation and holidays for full-time teammates
• Reimbursement for ASE Certifications and State Inspection Licenses
• 401(k) eligibility upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental insurance for full-time teammates
• Employee Perks and Career Advancement Opportunities

This is not an exhaustive list of duties. Other responsibilities may be assigned by supervisors as needed.

Monro Inc. is an Equal Opportunity Employer, considering all individuals regardless of protected characteristics.

Growth Opportunity

Monro supports career growth through training, certifications, and coursework via Monro University, enabling advancement within the company.

We are committed to diversity and equal opportunity in employment.