Automotive General Sales Manager

Personal Touch Automotive; Terryville (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Job summary

Personal Touch Automotive is seeking an Automotive General Service Manager to lead daily shop operations, greet customers, write work orders, schedule appointments, delegate to technicians, and manage the sales process from estimate to invoice. You will mentor the team to achieve sales goals while upholding ethical standards.

The role emphasizes leadership, customer relations, and ensuring high performance and satisfaction across the service department.

Qualifications

• High school diploma or GED is required.
• Five years of automotive experience, with at least one year in a management role preferred.
• Valid driver's license required.
• Strong knowledge of the automotive industry and applicable regulations.
• Proficient in basic computer programs; Auto Tracker experience valued.

Responsibilities

• Recruit and hire technicians for a variety of positions.
• Educate technicians on sales techniques, follow-up, and closing deals.
• Oversee day-to-day shop activities and maintain morale.
• Track customers from initial contact to closing and follow-up.
• Foster customer satisfaction and encourage referrals.
• Forecast future sales and monitor performance.

Skills

Leadership

Interpersonal skills

Customer service

Education

High school diploma or GED

Tools

Auto Tracker

Job description

Benefits/Perks

• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation

Job Summary

Are you a natural leader? Do you have a strong work ethic and a knack for building rapport with customers? This may be the position you've been looking for!

Our successful repair shop is looking for an Automotive General Service Manager to join our team. You will be responsible for greeting customers, answering phones, writing up work orders, scheduling appointments, delegating work to technicians, writing estimates, obtaining customer authorizations, purchasing parts, creating an invoice including parts and service, calling customer when work is complete, billing out customers. This could include teaching the most effective ways to generate sales by checking cars, provide thorough follow-up, and close deals. You will be responsible for providing leadership to the crew to ensure sales goals are met.

It is important that the team is held to the highest ethical standards, and we expect you to support those standards and practices. If you have a proven track record of leading a successful team, we want to hear from you!

Responsibilities

• Recruit and hire technicians for a variety of positions
• Educate technicians on the most effective ways to generate sales, provide thorough follow-up, and close deals
• Oversee the shops day-to-day activities, maintaining a high degree of employee morale
• Track prospective and existing customers from initial contact to closing the deal and beyond
• Foster high customer satisfaction with the automotive repair experience, encouraging referrals and repeat business
• Track sales on a regular basis and forecast future sales

Qualifications

• High school diploma or GED is required.
• A minimum of five years of automotive experience, with at least one year in a management role, is preferred
• Valid driver's license required.
• Strong working knowledge of the automotive industry and any local, state, or federal regulations that affect the automotive industry
• Proficient in basic computer programs. We use Auto Tracker.
• Strong leadership and interpersonal skills are required