Automotive General Sales Manager

Burlington Kia; Durham, Northern (NC, KY); Hybrid; USD 70,000 - 130,000; Full time

Benefits offered by this job

401(K)

Paid Holidays

Paid Vacation

Health, Dental and Vision insurance at

Job summary

Burlington Kia is seeking an Automotive General Sales Manager to lead the sales organization, coach the team, and drive profitability across new and used channels. You will ensure excellent customer satisfaction, manage show-room activities, and oversee CRM-driven follow-ups and service hand-off.

You will mentor staff, optimize sales processes, and align with dealership goals on a monthly and annual basis. This is a hands-on leadership role in a retail car dealership setting.

Qualifications

• Minimum five years of GSM experience with responsibility for the entire variable operation of a successful dealership.
• Proven ability to build and train a sales team, achieve strong CSI scores and healthy gross and net profits.
• Strong background in showroom and internet traffic generation, SEO and SEM, direct mail and traditional media.
• Extensive experience leading a BDC department.
• Solid computer skills; Dealertrack, vAuto, AutoMate, Elead knowledge preferred.
• Experience in Used Vehicle purchasing, merchandising and marketing.
• Background in financial/budgeting roles.
• Experience supervising desk managers and improving F/I income through mentorship and training.
• Valid driver's license and acceptable driving record.

Responsibilities

• Coach sales team on closing techniques, and lead profitability of the teams.
• Lead showroom activities and maintain high product knowledge.
• Ensure high Customer Satisfaction scores and analyze metrics for improvements.
• Hire, motivate, and monitor performance of New and Used teams, Internet Sales, Finance Managers and Service Drive Sales.
• Conduct daily and weekly sales trainings for Sales and Product Specialists.
• Mentor new and experienced reps on standard methodologies for performance improvements.
• Ensure proper follow up of all prospective buyers with CRM development and monitoring.
• Establish delivery procedures and monitor performance and execution.
• Guarantee delivery includes introduction to service department and first service appointment scheduling.
• Achieve forecasted dealership and OEM sales, gross, and key expenses monthly and annually.

Skills

Sales leadership

CSI focus

Budgeting

Team building

Internet traffic growth

Tools

Dealertrack

vAuto

AutoMate

Elead

Job description

At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kiais absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. We are currently seeking an Automotive General Sales Manager to join our growing team.

What We Offer

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

Responsibilities

• Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams.
• Lead all showroom activities and maintain an experienced level of product knowledge.
• Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement.
• Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales.
• Conduct daily and weekly sales training meetings for Sales and Product Specialists.
• Mentor new and experienced sales reps on standard methodologies for improving performance.
• Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system.
• Establish delivery procedures and monitor performance and execution.
• Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment.
• Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis.

Qualifications

• Minimum fiveyears of GSM experience with responsibility for the entire variable operation of a successful dealership
• Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
• Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media
• Extensive background in leading a BDC department
• Solid working knowledge of computers and systems. Dealertrack, vAuto, AutoMate, Elead knowledge preferred.
• Some experience in Used Vehicle purchasing, merchandising and marketing
• Successful background in financial/budgeting role.
• Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training
• Possess an acceptable driving record and a valid driver's license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.