Business Development Manager

Burlington Kia; Greensboro (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(K)

Paid Holidays

Paid Vacation

Health, Dental and Vision insurance

Basic Life Insurance

Accident and Critical Illness benefits

Growth opportunities

Competitive pay plans

Job summary

Burlington Kia is seeking an Internet Sales/BDC Manager to lead a dedicated team of Internet Sales Consultants. The ideal candidate will have a strong background in customer service and sales, along with a commitment to maintaining a high level of customer satisfaction.

The role involves mentoring consultants, managing customer interactions, and developing team processes. Burlington Kia values its employees and offers a range of benefits including competitive pay and opportunities for growth.

Qualifications

• Strong customer service experience is essential.
• Previous dealership or top-sales performer experience preferred.
• Ability to mentor and coach sales consultants.

Responsibilities

• Answer customer calls and follow-up with sales appointments.
• Respond to internet, phone, and live chat inquiries promptly.
• Provide initial product information and direct customers accordingly.
• Present financing options based on customer needs.
• Follow up with leads and maintain positive relationships.

Skills

Customer service

Strong computer skills

Team player

Networking

Sales tactics

Job description

Internet Sales/BDC Manager

This is your opportunity to lead a team of sharp & dedicated Internet Sales Consultants. Previous Dealership managers or top-sales performers are welcome to apply. The ideal candidate enjoys networking and getting to know customer needs daily. You will mentor your Sales Consultants, help them grow their book of business and coach them on proven sales tactics.

We are looking for an experienced candidate with a proven track record in the automotive industry, an impeccable reputation and a commitment to customer service at the highest level.

About Us

At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen’

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.