Automotive General Manager

Meineke Car Care Centers, Inc.; Town of Vestal (NY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Compensation

Career Advancement

Training and Development

Comprehensive Benefits Package

Employee Discounts

Positive Work Environment

Locally-Owned

Cutting-Edge Tools and Equipment

Work-Life Balance

Job summary

Meineke Car Care Centers, Inc. is seeking a Store Manager to lead a center’s operations and profitability. You will supervise technicians and service advisors, ensure outstanding customer service, hit sales goals, and manage costs while upholding safety and cleanliness standards.

The role requires strong leadership, a customer-first mindset, and a track record in driving service sales. This is a full-time, on-site position with opportunities for career advancement and professional development.

Qualifications

• Experience managing automotive service or retail teams.
• Proven ability to drive sales and meet KPI targets.
• Strong customer-service focus and integrity.
• Excellent communication and leadership capabilities.

Responsibilities

• Oversee daily shop operations, workflow, and customer satisfaction.
• Lead, motivate, and coach technicians and advisors.
• Drive service sales through clear communication of recommendations.
• Recruit, train, and develop staff to maintain a positive work environment.
• Manage parts ordering and vendor relationships; monitor costs and efficiencies.
• Enforce safety, policy compliance, and high standards of cleanliness.

Skills

Leadership

Communication

Organizational skills

Sales & KPI management

Customer focus

POS systems experience

Driver's license

Tools

POS systems

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

• Competitive Compensation
• Career Advancement
• Training and Development
• Comprehensive Benefits Package:
• Employee Discounts
• Positive Work Environment:
• Locally-Owned
• Cutting-Edge Tools and Equipment:
• Work-Life Balance

Overview

Meineke Car Care is a trusted name in the automotive repair industry, dedicated to delivering top-quality service and building long-lasting relationships with our customers. We’re growing fast — and we’re looking for a results-driven, customer-focused Store Manager to lead one of our centers to the next level of success.

Position Summary

The Store Manager is responsible for the overall operation and profitability of the location. This includes leading a team of technicians and service advisors, delivering exceptional customer service, achieving sales goals, managing costs, and ensuring high standards of safety and cleanliness.

Duties

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI (Customer Satisfaction Index)
• Manage parts ordering and vendor relationships
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Requirements

• Previous experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills
• Ability to drive sales and manage KPIs
• Customer-first mindset with a focus on quality and integrity
• Strong communication skills, both verbal and written, to interact with customers and team members.
• Experience with POS and shop management systems a plus
• Valid driver’s license

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.