Automotive General Manager

Meineke Car Care Centers, Inc.; Medina (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Meineke Car Care Centers, Inc. in Vestal, NY is seeking a Store Manager to lead daily operations, guide technicians and service advisors, and drive profitability.

You will ensure top-notch customer service, manage budgets, and uphold safety and cleanliness standards. The role emphasizes team leadership, sales coaching, effective communication, and hands-on involvement with POS systems, inventory, and vendor relations.

Qualifications

• Previous automotive repair or retail management experience.
• Strong leadership and communication skills.
• Ability to drive sales and manage KPIs.
• Customer-first mindset and integrity.
• Experience with POS and shop management systems is a plus.
• Valid driver's license.

Responsibilities

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI.
• Manage parts ordering and vendor relationships
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Skills

Leadership

Communication

Organizational skills

Sales-driven

Customer-focused

POS systems experience

Team development

Tools

POS systems

Shop management software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job description

Meineke Car Care is a trusted name in the automotive repair industry, dedicated to delivering top-quality service and building long-lasting relationships with our customers. We're growing fast - and we're looking for a results-driven, customer-focused Store Manager to lead one of our centers to the next level of success.

Position Summary

The Store Manager is responsible for the overall operation and profitability of the location. This includes leading a team of technicians and service advisors, delivering exceptional customer service, achieving sales goals, managing costs, and ensuring high standards of safety and cleanliness.

Duties

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI (Customer Satisfaction Index)
• Manage parts ordering and vendor relationships
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Requirements

• Previous experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills
• Ability to drive sales and manage KPIs
• Customer-first mindset with a focus on quality and integrity
• Strong communication skills, both verbal and written, to interact with customers and team members.
• Experience with POS and shop management systems a plus
• Valid driver's license

What We Offer

• Competitive base salary + performance-based bonuses
• Health, dental, and vision insurance options
• Paid time off and holidays
• Ongoing training and advancement opportunities
• Employee discounts on services

If you're a motivated leader who thrives in a fast-paced environment and is passionate about the automotive industry, we want to hear from you!

Experience

• Automotive sales: 1 year (Preferred)
• Automotive service: 1 year (Preferred)