Automotive General Manager

Meineke - 1832; Noblesville (IN); Sur place; USD 100 000 - 120 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Performance bonus

Résumé du poste

Meineke Car Care is seeking a results-driven Store Manager to lead one of our centers in delivering top-notch service and driving profitability. You will supervise technicians and service advisors, meet sales goals, and uphold safety and cleanliness standards.

The position emphasizes team leadership, customer satisfaction, and cost management while fostering a positive work environment. Strong communication and hands-on coaching are essential for success in this role.

Qualifications

• Previous experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills.
• Ability to drive sales and manage KPIs.
• Customer-first mindset with a focus on quality and integrity.
• Strong communication skills, both verbal and written, to interact with customers and team members.
• Experience with POS and shop management systems a plus.
• Valid driver’s license.

Responsabilités

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI (Customer Satisfaction Index)
• Manage parts ordering and vendor relationships
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Connaissances

Leadership

Sales-driven

Customer service

Communication

POS systems

Team development

Organizational skills

Outils

Shop management software

Description du poste

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance

Job description:

Overview

Meineke Car Care is a trusted name in the automotive repair industry, dedicated to delivering top-quality service and building long-lasting relationships with our customers. We’re growing fast — and we’re looking for a results-driven, customer-focused Store Manager to lead one of our centers to the next level of success.

Position Summary

The Store Manager is responsible for the overall operation and profitability of the location. This includes leading a team of technicians and service advisors, delivering exceptional customer service, achieving sales goals, managing costs, and ensuring high standards of safety and cleanliness.

Duties

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI (Customer Satisfaction Index)
• Manage parts ordering and vendor relationships
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Requirements

• Previous experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills
• Ability to drive sales and manage KPIs
• Customer-first mindset with a focus on quality and integrity
• Strong communication skills, both verbal and written, to interact with customers and team members.
• Experience with POS and shop management systems a plus
• Valid driver’s license

What We Offer

• Competitive base salary + performance-based bonuses
• Health, dental, and vision insurance options
• Paid time off and holidays
• Ongoing training and advancement opportunities
• Employee discounts on services

Compensation:

This position offers a competitive base salary, with total earning potential — including bonus — ranging between $100,000 and $120,000 annually based on performance.

Experience:

• Automotive sales: 1 year (Preferred)
• Automotive service: 1 year (Preferred)