Automotive Front Desk Receptionist

jobsatdarcars; Fairfax (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits: 401k

Employee discounts

Community service initiatives

Career advancement

Job summary

DARCARS of Fairfax is hiring an Automotive Front Desk Receptionist to act as the first point of contact for showroom visitors and calls. You will greet customers, direct them to the right department, and answer basic inquiries in a professional, courteous manner.

The role requires strong communication skills, a customer-service mindset, and the ability to work in a fast-paced environment with flexibility for evenings and weekends.

Qualifications

• Strong communication and professional demeanor.
• Full-time and part-time hours available.
• Flexible scheduling including evenings and weekends.
• Background screening required.

Responsibilities

• Greet showroom customers and direct them to the appropriate department.
• Answer basic inquiries and route complex questions to the right person.
• Enter data into computer-based prospect tracking system.
• Manage the switchboard and call distribution.
• Take thorough messages with caller details.
• Provide basic information to callers and visitors.
• Update and distribute company telephone roster.

Skills

Customer service

Communication skills

Teamwork

Adaptability

Multitasking

Fast-paced environment

Flexible schedule

Phone etiquette

Tools

Prospect tracking system

Job description

DARCARS of Fairfaxis now hiring forAutomotive Front Desk Receptionist

As theAutomotive Front Desk Receptionistyou are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers. The receptionist also assists in salesperson day to day activities such as administering dealer tags and gas tickets.

Qualifications:

• Fulltime and Part time hours available
• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred butnot required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must be able to pass pre-employment screen (background)

Benefits:

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.
• Make transaction receiptsfor sale and service department*if applicable

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.