Automotive Front Desk & Guest Experience Specialist

Capital Auto Group; Wake Forest (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Paid Time Off (PTO)

401(k) Retirement Plan

Job summary

Capital Chevrolet of Wake Forest is seeking a friendly Front Desk Receptionist to greet visitors and be the first point of contact for the dealership. You will answer calls, assist customers with questions, coordinate appointments, and keep the reception area organized in a fast-paced environment.

The role emphasizes professional communication, strong organization, and teamwork to ensure smooth daily operations and a positive customer experience at Capital Chevrolet of Wake Forest.

Qualifications

• Friendly, approachable personality with a genuine interest in helping people.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and stay composed in a fast-paced environment.
• Basic computer skills, including familiarity with Microsoft Office.
• Professional demeanor and commitment to customer service.

Responsibilities

• Welcome customers and visitors with a friendly, professional attitude, creating a positive first impression of our dealership.
• Answer and direct incoming phone calls to the appropriate departments or team members.
• Assist customers with general questions, requests, and dealership information.
• Help coordinate appointments and scheduling as needed.
• Maintain a clean, organized, and welcoming reception area.
• Provide administrative and clerical support to dealership departments.
• Communicate effectively with customers, coworkers, and management to help keep daily operations running smoothly.
• Assist with additional duties and projects as needed.

Skills

Friendly personality

Verbal and written communication

Organizational skills

Multitasking

Microsoft Office

Customer service experience

Tools

Microsoft Office

Job description

Capital Chevrolet of Wake Forest is seeking a friendly Front Desk Receptionist to greet visitors and be the first point of contact for the dealership. You will answer calls, assist customers with questions, coordinate appointments, and keep the reception area organized in a fast-paced environment.

The role emphasizes professional communication, strong organization, and teamwork to ensure smooth daily operations and a positive customer experience at Capital Chevrolet of Wake Forest.