Automotive Fixed Operations Training Consultant

Huffines; Town of Texas (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive market wages

Option benefits including medical, vision, dental

Flexible work week

Company-paid life insurance

Paid time off

Paid holidays

Job summary

Huffines is looking for an Automotive Fixed Operations Training Consultant to support and train fixed operation service teams across dealerships in Wisconsin. The ideal candidate should have at least 5 years of experience in dealership fixed operations and over 2 years in training facilitation. This role emphasizes excellent customer service and core values. Benefits include competitive wages, flexible work weeks, and company-paid life insurance.

Qualifications

• 2+ years training facilitation experience in diverse settings.
• A minimum of 5 years new car dealership fixed ops experience.
• Excellent communication skills and collaboration across disciplines.

Responsibilities

• Provide training and promote process improvement to fixed operations teams.
• Conduct periodic audits and create actionable plans.
• Train Service Advisors on sales and customer service.

Skills

Training facilitation

Customer service

Leadership

Reynolds and Reynolds proficiency

Dealertrack proficiency

X-Time proficiency

Education

5 years new car dealership fixed ops experience

Minimum 3 years automotive service advisor experience

2+ years training facilitation experience

Tools

Reynolds & Reynolds

Dealertrack

X-Time

Job description

Position: Automotive Fixed Operations Training Consultant

Location: HUFFINES AUTO DEALERSHIPS, TX

Job Id: 7153

# of Openings: 1

Corporate Automotive Fixed Operations Training Consultant

Huffines Auto Dealerships

Why Work at Huffines

Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award‑winning service, Huffines is known for its strong leadership, excellent work‑life balance, and commitment to “WOW” our customers, team members, community, and peers. Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!

The Ideal Huffines Candidate

• Possesses the unique skill of training facilitation, content delivery, and staff development consultation
• Demonstrates an honest, caring, and servant's leadership mindset
• Is a highly motivated self‑starter
• Has a proven track record of sustained success and progressive growth in leadership roles
• Is dedicated to delivering world‑class customer service
• Aligns with our core values – Respect, Integrity, Selfless Service, and Excellence
• Has strong understanding of Reynolds and Reynolds, Dealertrack, and X-Time applications

Corportate Fixed Operations Trainer Job Description

The Huffines Fixed Operations Trainer is a product and process knowledge expert and is responsible for supporting, training, and developing the fixed operation service teams at all dealership locations.

Corportate Fixed Operations Trainer Responsibilities

• Work directly with all levels of management, service advisors, express technicians, and main line technicians to provide training, emphasize exceptional customer service, and promote process improvement
• Conduct periodic process audits and create action plans
• Train to Huffines’ standards for customer experience, customer retention and the general effectiveness of our Fixed Operations team members
• Train Service Advisors on multi‑point inspection review, effective sales presentations, and closing service sales
• Serve as a subject matter expert for all Express operations
• Increase CSI scores through training, follow up, and monitoring
• Perform individual training on the drive and in a classroom environment
• Develop executive‑level analysis reporting on training ROI and proficiency
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Assist with and execute other operational activities as assigned by manager such as project work and training

Corportate Fixed Operations Trainer Requirements

• 2+ years training facilitation experience (classroom, small group, and individual)
• A minimum of 5 years new car dealership fixed ops experience with a minimum of 3 years previous automotive service advisor experience
• Previous experience as a consultant with a National/Regional based consulting company (preferred)
• Excellent communication skills, and the ability to work collaboratively across all automotive disciplines
• Skilled proficiency and experience with Reynolds & Reynolds, Dealertrack, and X-Time
• Strong technical and analytical abilities
• Ability to identity opportunities for growth and improvement, while creating value and buy‑in from Fixed Ops team members including Service professionals
• Understanding of federal, state and local regulations
• A valid driver’s license

Huffines Compensation and Benefits

• Competitive market wages
• Option benefits including medical, vision, dental, and Health Savings Account (HSA)
• Flexible work week with no mandatory overtime
• Company‑paid life insurance
• Paid time off (PTO accrues from first day of employment)
• Paid holidays
• Chaplain Services

DRUG-FREE WORKPLACE

In addition to background checks, Huffines performs pre-employment and random drug testing hipr