Automotive Fixed Operations Admin

Five Star Automotive Group; Middleburg Heights (OH); Hybrid; USD 40,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k Plan + Match

Life Insurance

Short & Long Term Disability Insurance

Paid Time off

Vacation Growth Opportunities

Paid Training

Employee Vehicle Purchase Plans

Discounts on Products and Services

Job summary

Honda of Middleburg Heights in Ohio is seeking an Automotive Fixed Operations Administrator to support the Fixed Operations Director by handling day-to-day administrative tasks across the service and parts departments.

This role oversees daily accounting tasks, rental/loaner car fleet documentation, performance reports, workflow coordination, and warranty paperwork, ensuring smooth operations and high levels of customer service.

Qualifications

• High School Diploma or Equivalent.
• Organized and eager to improve.
• Willingness to take initiative.
• Ability to handle multiple tasks easily.
• Ability to provide quality customer service.
• Able to work with all levels of staff.
• Clean driving record and valid driver's license.

Responsibilities

• Support the Fixed Operations Director in managing day-to-day administrative operations across the Service and Parts departments.
• Monitor daily accounting tasks and ensure financial documentation balances.
• Manage rental and loaner car fleet documentation and compliance.
• Track department performance metrics and compile reports.
• Coordinate documentation and internal repair orders; maintain compliance records.
• Facilitate clear communication between service managers, technicians, and advisors.

Skills

Organized

Customer Service

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Honda of Middleburg Heights Has an Immediate Opportunity for an Automotive Fixed Operations Administrator

Key Job Duties & Responsibilities:

• Support the Fixed Operations Director in Managing Day-to-day Administrative Operations Across the Service and Parts Departments.
• Monitor and Address Daily Accounting Tasks, Ensuring Financial Documentation and Departmental Records Balance Accurately.
• Manage the Rental and Loaner Car Fleet, Tracking Vehicle Availability and Overseeing Associated Documentation and Compliance.
• Monitor Operational Metrics, Compile Performance Reports, and Track Department Efficiency.
• Coordinate Documentation, Process Internal Repair Orders, and Manage Compliance Records.
• Maintain Clear Communication Between Department Managers, Technicians, and Advisors to Ensure a Smooth Workflow.
• Assist in Resolving Customer Service Escalations
• Verify Warranty Paperwork Accuracy. Assist in Warranty Documentation Submission.
• Assist with Service Call Queue Overflow to Ensure Incoming Customer Inquiries Are Handled Promptly and Professionally.

Benefits

• Medical, Dental & Vision Insurance
• 401k Plan + Match
• Life Insurance
• Short & Long Term Disability Insurance
• Paid Time off and VacationGrowth Opportunities
• Paid Training
• Employee Vehicle Purchase Plans
• Discounts on Products and Services

Qualifications

• High School Diploma or Equivalent
• Highly Organized and Eagerness to Improve
• Willingness to Take Initiative
• Ability to Handle Multiple Tasks Easily
• Ability to Provide Quality Customer Service
• Work with All Levels of Employee
• Clean Driving Record and Valid Driver’s License

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.