Automotive Fixed Operations Admin

Hireology; Middleburg Heights (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

401k Plan + Match

Life Insurance

Short & Long Term Disability Insurance

Paid Time off

Growth Opportunities

Paid Training

Employee Vehicle Purchase Plan

Discounts on Products and Services

Job summary

Honda of Middleburg Heights is hiring an Automotive Fixed Operations Administrator to support the service and parts departments with daily administrative tasks. You will process invoices and warranty paperwork while coordinating documentation across teams to keep workflows smooth.

You will also monitor metrics, prepare reports, and assist with customer service escalations. This role offers growth opportunities within a supportive dealership environment.

Qualifications

• High School Diploma or Equivalent.
• Highly organized and eager to improve.
• Willingness to take initiative in daily tasks.
• Ability to handle multiple tasks with ease.
• Provide quality customer service to all clients.
• Work effectively with all levels of staff.
• Clean driving record and valid driver's license.

Responsibilities

• Support Fixed Operations Director in daily admin operations for service and parts.
• Monitor daily accounting tasks and balance records.
• Manage rental/loaner car fleet and related paperwork.
• Track metrics, prepare performance reports, monitor efficiency.
• Coordinate documentation, process repair orders, maintain compliance.
• Facilitate communication between managers, techs, and advisors.
• Assist with customer service escalations and warranty paperwork.
• Support service call queue to handle inquiries promptly.

Skills

Highly Organized

Initiative

Multi-tasking

Customer Service

Communication Across Levels

Valid Driver’s License

Clean Driving Record

Education

High School Diploma

Job description

Honda of Middleburg Heights Has an Immediate Opportunity for an Automotive Fixed Operations Administrator

Key Job Duties & Responsibilities:

• Support the Fixed Operations Director in Managing Day-to-day Administrative Operations Across the Service and Parts Departments.
• Monitor and Address Daily Accounting Tasks, Ensuring Financial Documentation and Departmental Records Balance Accurately.
• Manage the Rental and Loaner Car Fleet, Tracking Vehicle Availability and Overseeing Associated Documentation and Compliance.
• Monitor Operational Metrics, Compile Performance Reports, and Track Department Efficiency.
• Coordinate Documentation, Process Internal Repair Orders, and Manage Compliance Records.
• Maintain Clear Communication Between Department Managers, Technicians, and Advisors to Ensure a Smooth Workflow.
• Assist in Resolving Customer Service Escalations
• Verify Warranty Paperwork Accuracy. Assist in Warranty Documentation Submission.
• Assist with Service Call Queue Overflow to Ensure Incoming Customer Inquiries Are Handled Promptly and Professionally.

Benefits

• Medical, Dental & Vision Insurance
• 401k Plan + Match
• Life Insurance
• Short & Long Term Disability Insurance
• Paid Time off and Vacation
• Growth Opportunities
• Paid Training
• Employee Vehicle Purchase Plans
• Discounts on Products and Services

Qualifications

• High School Diploma or Equivalent
• Highly Organized and Eagerness to Improve
• Willingness to Take Initiative
• Ability to Handle Multiple Tasks Easily
• Ability to Provide Quality Customer Service
• Work with All Levels of Employee
• Clean Driving Record and Valid Driver’s License

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.