Automotive Dispatch & Customer Experience Specialist

The Lia Group; Latham (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401K with Employer Match

Paid Time Off

Weekly Pay

Life Insurance

Discounts on services

Vehicle Purchase Plan

Uniforms

Job summary

The Lia Group in Latham, NY is seeking an experienced Automotive Dispatcher to join our team. This role oversees drive lane flow, dispatches work orders, and ensures a positive customer experience in a fast-paced dealership environment.

Ideal candidates have a high school diploma, excellent communication, and strong customer service skills, with a clean driver’s license and basic computer knowledge. We offer competitive wages and comprehensive benefits.

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent customer service skills.
• Basic Computer skills.
• Positive, friendly attitude, along with a customer service mentality.
• Enjoy working in a fast-paced environment.
• Excellent verbal and written communication skills.
• Must have a clean and valid driver's license.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Write internal work
• Dispatch
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Education

High School Diploma or Equivalent

Tools

Basic Computer Skills

Job description

The Lia Group in Latham, NY is seeking an experienced Automotive Dispatcher to join our team. This role oversees drive lane flow, dispatches work orders, and ensures a positive customer experience in a fast-paced dealership environment.

Ideal candidates have a high school diploma, excellent communication, and strong customer service skills, with a clean driver’s license and basic computer knowledge. We offer competitive wages and comprehensive benefits.