Automotive Service Dispatch Lead

Williams Auto Group; Twin Orchard (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Williams Auto Group in Vestal, NY is seeking an Automotive Dispatcher to assign and coordinate repair orders to technicians, maximizing productivity, efficiency, and customer satisfaction throughout the service department.

You will act as the hub between service advisors, technicians, parts personnel, and service management to keep vehicles moving, meet promised completion times, and drive continuous improvements in workflow and MPI compliance.

Responsibilities

• Dispatch repair orders based on technician skill level, certifications, workload, and repair requirements.
• Maintain balanced workflow and technician productivity throughout the service department.
• Monitor repair orders from dispatch to completion and address delays or bottlenecks.
• Prioritize work to meet promised completion times, including customer, warranty, recall, internal, and emergency repairs.
• Ensure department compliance with Digital MPI standards: 95% MPI completion; 90% MPI with video completion; 95% MPI sent to customers.
• Coordinate with Service Advisors and the Parts Department to keep repairs moving efficiently.
• Monitor technician workload, availability, and performance to maximize shop capacity.
• Track carryover work and ensure proper prioritization of unfinished repairs.
• Assist in maintaining repair quality, reducing comebacks, and improving first-time fix rates.
• Communicate repair status, capacity, and potential delays to management and advisors.
• Identify workflow improvement opportunities and support dealership operating standards.

Job description

Williams Auto Group in Vestal, NY is seeking an Automotive Dispatcher to assign and coordinate repair orders to technicians, maximizing productivity, efficiency, and customer satisfaction throughout the service department.

You will act as the hub between service advisors, technicians, parts personnel, and service management to keep vehicles moving, meet promised completion times, and drive continuous improvements in workflow and MPI compliance.