Lia Infiniti Latham - Automotive Dispatcher

The Lia Group; Latham (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401K with Employer Match

Paid Time Off

Weekly Pay

Life Insurance

Discounts on services

Vehicle Purchase Plan

Uniforms

Job summary

The Lia Group in Latham, NY is seeking an experienced Automotive Dispatcher to join our team. This role oversees drive lane flow, dispatches work orders, and ensures a positive customer experience in a fast-paced dealership environment.

Ideal candidates have a high school diploma, excellent communication, and strong customer service skills, with a clean driver’s license and basic computer knowledge. We offer competitive wages and comprehensive benefits.

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent customer service skills.
• Basic Computer skills.
• Positive, friendly attitude, along with a customer service mentality.
• Enjoy working in a fast-paced environment.
• Excellent verbal and written communication skills.
• Must have a clean and valid driver's license.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Write internal work
• Dispatch
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Education

High School Diploma or Equivalent

Tools

Basic Computer Skills

Job description

Lia Infiniti Latham is seeking an experienced Automotive Dispatcher to join our team.

COMPENSATION RANGE: $50K-$65K based on production and knowledge

SIGN ON BONUS: N/A

REQUIREMENTS

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent verbal and written communication skills
• Must have a clean and valid driver's license

KEY RESPONSIBILITIES

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Write internal work
• Dispatch
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

BENEFITS

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

ABOUT US

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR).

Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

COMMUNITY

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.