Automotive Diagnostics & Road Test Expert

Sam Galloway Lincoln; Fort Myers (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k) matching

Dental insurance

Employee discounts

Salary Plus Commission

Job summary

Sam Galloway Lincoln in Fort Myers, FL is seeking an Automotive Diagnostic & Road Test Specialist to verify customer concerns through diagnostics and road tests. The candidate will communicate findings clearly to technicians and customers, ensuring quality evaluations and accurate documentation.

The role emphasizes strong vehicle system knowledge, road test ability, and excellent customer service to support the service team and improve first-time repair success.

Qualifications

• Experience in automotive dealership environment.
• Strong knowledge of vehicle systems and diagnostic procedures.
• Ability to perform basic scan tool operations and interpret results.
• Excellent road test and vehicle evaluation skills.
• Strong customer service and communication abilities.
• Valid driver's license with a clean driving record.

Responsibilities

• Perform light vehicle scanning and basic diagnostic evaluations to assist in verifying customer concerns.
• Conduct road tests to duplicate and verify vehicle complaints.
• Road test vehicles with customers to identify, confirm, and explain vehicle concerns.
• Clearly communicate whether vehicle operation is normal or requires further diagnosis or repair.
• Work closely with Service Advisors and Technicians to ensure accurate documentation of customer concerns.
• Assist in reducing unnecessary repairs by accurately identifying normal vehicle characteristics versus actual faults.
• Provide professional, courteous customer interaction while building confidence in the dealership's diagnosis and repair process.

Skills

Diagnostic skills

Road testing

Customer communication

Vehicle knowledge

ASE certification

Education

High school diploma

ASE Certification (preferred)

Tools

OBD scanners

Diagnostic software

Job description

Sam Galloway Lincoln in Fort Myers, FL is seeking an Automotive Diagnostic & Road Test Specialist to verify customer concerns through diagnostics and road tests. The candidate will communicate findings clearly to technicians and customers, ensuring quality evaluations and accurate documentation.

The role emphasizes strong vehicle system knowledge, road test ability, and excellent customer service to support the service team and improve first-time repair success.