Automotive CX Specialist - Troubleshooter for Enthusiasts

Mishimoto; Orlando (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

401(k) with 4% match

Disability pay

Life insurance

Employee discounts

Job summary

Mishimoto is seeking a Customer Experience Specialist to join Team Mishi and deliver outstanding support. You will handle inquiries via chat, phone, or email, troubleshoot issues, and help customers select the right performance cooling products for their builds.

This role emphasizes empathy, multitasking, and professional written and verbal communication as you represent Mishimoto across channels and contribute to a positive customer experience.

Qualifications

• High School Diploma/GED required.
• 1–3 years’ experience in Customer Service
• 1–3 years’ experience in the Auto industry

Responsibilities

• Find solutions for customers with a clear resolution for each interaction.
• Answer inquiries and provide technical assistance via chat, phone or email.
• Support sales by listening to customers’ needs and suggesting appropriate products.
• Monitor forums and respond to enthusiasts online.
• Assist Order Entry with website order verification and fraud protection.
• Oversee shipping claims and resolve travel-related issues when needed.
• Process warranty claims to ensure a smooth experience.

Skills

Customer service

Communication

Typing

Microsoft Office

Internet skills

Education

High School Diploma/GED

Tools

Microsoft Office

Internet

Job description

Mishimoto is seeking a Customer Experience Specialist to join Team Mishi and deliver outstanding support. You will handle inquiries via chat, phone, or email, troubleshoot issues, and help customers select the right performance cooling products for their builds.

This role emphasizes empathy, multitasking, and professional written and verbal communication as you represent Mishimoto across channels and contribute to a positive customer experience.