Automotive Customer Service & Logistics Coordinator

Colonial Group

Covington (GA)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Job summary

Colonial Group in Covington, GA is seeking a Customer Service Coordinator to manage OEM demand, order fulfillment, and delivery performance for RESRG Automotive customers. You will be the liaison between customers and internal teams, ensuring requirements are met accurately and on time.

This role collaborates with Operations, Materials Planning, Warehouse, Logistics, Packaging, Quality and Manufacturing to balance schedules, monitor inventory, coordinate shipments and resolve delivery issues,

Qualifications

Associate’s degree in supply chain management, business, logistics, or related field.
Bachelor’s degree preferred.
Minimum of three years of experience in supply chain, customer service, materials planning, logistics, or production control within an automotive manufacturing environment.
Experience supporting OEM customers such as Zoox, Rivian, Nissan, Stellantis, Honda, or other automotive manufacturers is preferred.
Experience working in a Just-in-Time (JIT) manufacturing environment.
Strong understanding of customer demand management, production scheduling, inventory control, shipping, and logistics.

Responsibilities

Serve as the primary point of contact for assigned OEM customer accounts.
Review releases, 12-week & 14-day forecasts, EDI transactions (830 & 862), and purchase orders to ensure accurate order processing in SES.
Manage customer schedules and demand changes while coordinating production priorities with internal operations team.
Communicate shipment status, inventory availability, production constraints, and recovery plans to customers.
Maintain exceptional customer service by responding promptly to inquiries in customer portals and resolving delivery concerns.
Coordinate daily with Operations Planning, Materials, Warehouse, Shipping, and Quality to meet customer requirements.
Monitor finished goods inventory and identify potential shortages or capacity constraints affecting deliveries.
Develop recovery plans for inter-company past dues and customer past due orders.
Coordinate premium freight activities to protect schedules.
Monitor customer portals for Zoox, Rivian, Nissan, Stellantis, and Honda; process releases and ship schedules in SES; manage ASN processing.
Maintain accurate customer data within ERP systems and adjust as requested; ensure compliance with shipping, labeling, and documentation.