Automotive Customer Service Advisor

Pep Boys; Manassas (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Automotive Customer Service Advisor to enhance customer engagement and service excellence. In this dynamic role, you'll be the first point of contact for customers, ensuring their automotive needs are met with professionalism and expertise. From scheduling appointments to conducting essential vehicle services, your contributions will be vital in maintaining customer satisfaction and trust. Join a team that values safety, collaboration, and a commitment to delivering top-notch service in a fast-paced environment. If you have a passion for automotive care and exceptional customer service skills, this opportunity is perfect for you.

Qualifications

• At least one year of related automotive service experience.
• Valid Driver's License is required.

Responsibilities

• First point of contact for customers; responsible for engaging and scheduling appointments.
• Conduct routine automotive services including oil changes and tire rotations.

Skills

Customer Service Skills

Communication Skills

Sales Experience

Basic Math Skills

Automotive Service Knowledge

Education

High School Diploma or Equivalent

Job description

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Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Assists management in customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow policies on cash, credit, checks, refunds, and returns. Collaborate with management on customer service issues and business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, oil changes, fluid top-offs, lubrications, filter and bulb replacements, battery installation, system testing, cosmetic services, and vehicle inspections.
• Implement and execute safety procedures, ensuring wheel torque and fluid services meet standards.
• Partner with management to maintain a safe and compliant work environment.
• Communicate effectively with associates, management, and customers; interpret and retain information.
• May be responsible for opening and closing responsibilities as a secondary key carrier.
• Maintain an organized and clean shop.
• Adhere to all policies, safety, and environmental rules.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• Valid Driver's License.
• At least one year of related automotive service experience.
• Sales experience preferred.
• Basic math skills and ability to apply mathematical formulas.
• Strong verbal communication and customer service skills.
• Availability to work days, nights, weekends, and holidays.

Physical Demands and Work Environment

Must be able to lift up to 50 pounds, stand and walk for long periods, reach, squat, and climb ladders. Effective communication and computer skills are required. The role involves operating a motor vehicle and working in a shop environment.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.