Customer Service Advisor Riverdale - Riverdale Park, MD

WesBanco Bank Inc.; Riverdale Park (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the banking sector is seeking a Customer Service Advisor to join their dynamic team in Riverdale Park. In this role, you will be the face of the bank, providing exceptional customer service while identifying sales opportunities and performing account transactions. Your ability to build strong relationships and engage in business development activities will be crucial to your success. The ideal candidate will thrive in a collaborative environment and be dedicated to upholding the bank's mission and values. If you're passionate about helping customers and driving sales, this is the perfect opportunity for you.

Benefits

Paid Time Off (PTO)

Health Insurance

401(k) Plan

Short-Term Disability (STD)

Holidays Off

Qualifications

• High school diploma or GED required.
• Banking, cash handling, sales, and customer service experience preferred.

Responsibilities

• Provide excellent customer service and maintain operational proficiency.
• Identify referral opportunities and build customer relationships.
• Meet and exceed sales goals for loans, deposits, and referrals.

Skills

Customer Service

Sales

Cash Handling

Banking Software

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Outlook 365

Job description

Customer Service Advisor Riverdale

#61-7704 | Posted 03/28/2025

Riverdale Park, Maryland, United States

Location: This position is 100% in office at Riverdale.

Market: Mid-Atlantic

Work Hours per Week: 40

Requirements

• High school diploma or GED required.
• Banking, cash handling, sales, and customer service experience preferred.

Job Description

Summary: The Customer Service Advisor (CSA) helps foster a positive work environment, provides excellent customer service, identifies sales opportunities, and performs account transactions. CSA's respond proactively to the needs of the Banking Center, supporting both Customer Service Representatives (CSR) and sales efforts. They focus on relationship building and daily sales initiatives, while complying with all Bank policies, procedures, and security measures.

Essential Functions

• Provide excellent customer service
• Maintain operational and security proficiency
• Identify referral opportunities
• Build relationships and cross-sell bank products and services
• Engage in business development activities

Essential Duties and Responsibilities

• Model the Bank's Mission, Vision, and Pledge
• Assess financial needs and recommend appropriate solutions
• Process financial transactions accurately
• Manage cash drawer and follow cash handling procedures
• Meet and exceed sales goals for loans, deposits, and referrals
• Promote sales culture and team collaboration
• Conduct outbound calls and promote bank products
• Participate in sales and staff meetings
• Build customer relationships and resolve issues professionally
• Maintain security and confidentiality
• Assist with operational duties and team support

Other Skills and Requirements

• Proficiency in Microsoft Outlook 365 and banking software
• Strong consumer lending skills preferred
• Effective communication and relationship-building skills
• Ability to interpret instructions and multitask
• Physical ability to lift up to 25 lbs.
• Availability to work all hours of operation

Additional Information

The hourly wage range is $18.50 - $21.50, with benefits including PTO, STD, holidays, health insurance, 401(k), and more.