Automotive Customer Service Advisor

Pep Boys; Baywood (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Automotive Customer Service Advisor to enhance customer engagement and support service operations. This entry-level role is perfect for individuals passionate about the automotive industry, offering opportunities to interact with customers, manage service transactions, and perform hands-on automotive tasks. With a focus on safety and customer satisfaction, you will play a vital role in ensuring a smooth and efficient service experience. Join a dynamic team that values your contributions and offers a supportive work environment where you can grow your skills and make a real impact.

Qualifications

• 1+ year of experience in automotive service preferred.
• Valid Driver's License required for the role.

Responsibilities

• Engage customers and schedule appointments effectively.
• Conduct express automotive services like oil changes and tire rotations.

Skills

Customer Service Skills

Communication Skills

Sales Experience

Basic Math Skills

Education

High School Diploma or Equivalent

Job description

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Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

1. First point of contact for customers on the phone and in-store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that optimize vehicle performance; adheres to Company Customer Care standards to meet customer expectations.
2. Manage the organization and productivity of the service business through work order and register transactions, vehicle inspections, and knowledge of services and parts.
3. Assist management in customer care, work order and register support, facility maintenance, and Outside Purchase (OP) ordering.
4. Follow policies on cash, credit, checks, refunds, and returns. Collaborate with management on customer service issues and business opportunities.
5. Conduct express automotive services such as tire mounting, balancing, rotations, oil changes, fluid top-offs, lubrications, filter and bulb replacements, battery installation, and vehicle inspections.
6. Implement and adhere to safety procedures, ensuring proper wheel torque and fluid services per SOPs.
7. Work with management to maintain a safe, compliant work environment.
8. Communicate effectively with team members and customers, applying knowledge appropriately.
9. In some locations, may be responsible for opening and closing duties as a secondary key holder.
10. Maintain an organized and clean shop environment.
11. Adhere to all company policies, safety, and environmental rules.
12. Perform other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent.
• Valid Driver's License.
• At least one year of experience in automotive service.
• Sales experience preferred.
• Basic math skills for calculating commissions and discounts.
• Strong communication and customer service skills.
• Availability to work days, nights, weekends, and holidays.

Physical Demands and Work Environment

Must be able to lift up to 50 pounds frequently, stand and walk for long periods, and perform physical tasks like reaching, bending, and climbing ladders. Effective communication and computer skills are required. The role involves operating a vehicle and working in a shop environment.

Compensation

The pay range is $16.50 to $18.60 per hour, plus commission.

Additional Information

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing