Automotive Customer Service Advisor

Pep Boys; Lake Forest (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Automotive Customer Service Advisor to enhance customer engagement and optimize vehicle performance. In this dynamic role, you will be the first point of contact for customers, responsible for providing expert service knowledge and building trust. Your duties will include managing service transactions, assisting with automotive services, and maintaining a clean and organized shop. If you are passionate about customer service and have experience in the automotive field, this is an exciting opportunity to grow with a forward-thinking company.

Qualifications

• At least one year of experience in an automotive service environment.
• Valid Driver's License required.

Responsibilities

• Engage customers, schedule appointments, and sell parts and services.
• Assist in customer care and maintain a safe work environment.

Skills

Customer Service Skills

Verbal Communication

Sales Experience

Basic Math Skills

Education

High School Diploma or Equivalent

Job description

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Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in-store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services to optimize vehicle performance; adheres to Company Customer Care standards.
• Manage organization and productivity of the service business through work order and register transactions, vehicle inspections, and knowledge of services and parts.
• Assist management in customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow policies related to cash, credit, checks, refunds, and returns. Collaborate with management to address customer service issues and opportunities.
• Participate in routine express automotive services such as tire mounting, balancing, rotations, oil changes, fluid top-offs, lubrications, filter and bulb replacements, battery installations, and vehicle inspections.
• Implement and uphold safety procedures, ensuring wheel torque and fluid services meet standards.
• Work with management to maintain a safe, compliant work environment.
• Communicate effectively with team members, management, and customers; interpret and apply information appropriately.
• In some locations, serve as a secondary key carrier for opening and closing responsibilities.
• Keep the shop organized and clean.
• Adhere to all policies, safety, and environmental rules.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent.
• Valid Driver's License.
• At least one year of experience in automotive service environment.
• Sales experience preferred.
• Basic math skills including percentages and fractions; ability to apply formulas for commissions and discounts.
• Strong verbal communication and customer service skills.
• Availability to work days, nights, weekends, and holidays.

Physical Demands and Work Environment

Must frequently lift up to 50 pounds, stand and walk for long periods, reach overhead and below knees, climb ladders, and operate a vehicle. Effective communication and computer skills are required. Reasonable accommodations may be provided for disabilities.

Compensation

The pay range is $16.00 to $18.00 per hour, plus commission.

We are an equal opportunity employer and welcome all qualified applicants.