Automotive Customer Service Advisor

Pep Boys; Elmont (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Automotive Customer Service Advisor to enhance customer engagement and service efficiency. In this entry-level role, you will be the first point of contact for customers, responsible for understanding their needs and providing expert advice on automotive services and products. You will conduct essential vehicle services, ensuring customer satisfaction while adhering to company standards. This full-time position offers a dynamic work environment where you can grow your skills and contribute to a thriving team. If you are passionate about cars and enjoy helping others, this opportunity is perfect for you.

Qualifications

• 1 year of experience in automotive service and sales preferred.
• Valid Driver's License required.

Responsibilities

• Engage customers and schedule appointments effectively.
• Conduct routine automotive services and maintain a clean shop.
• Assist management with customer care and service operations.

Skills

Customer Service

Sales Experience

Automotive Knowledge

Communication Skills

Mathematical Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Automotive Customer Service Advisor role at Pep Boys

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

1. First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
2. Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
3. Assists management in customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
4. Follow all policies and procedures related to cash, credit, check, refund, and return policies. Work with management to address customer service issues, complaints, and business opportunities.
5. Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, oil changes, fluid top-offs, lubrications, filter and bulb replacements, battery installation, and vehicle inspections.
6. Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedures.
7. Partner with Management to maintain a safe and healthy work environment compliant with laws and company policies.
8. Communicate effectively with all associates, management, and customers; interpret and apply information appropriately.
9. In designated locations, may be responsible for opening and closing duties.
10. Maintain an organized and clean shop.
11. Adhere to all company policies, safety, and environmental rules.
12. Other duties as assigned.

Knowledge, Skills, and Abilities

1. High school diploma or equivalent required.
2. Valid Driver's License.
3. One year of related experience in automotive service.
4. One year of sales experience preferred.
5. Basic knowledge of mathematical concepts; ability to apply formulas for commissions and discounts.
6. Strong verbal communication and customer service skills.
7. Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands include frequently lifting up to 50 pounds, standing, walking, reaching, climbing ladders, and operating a vehicle. Visual and communication skills are required.

The pay range is $16.50 to $17.05/hr plus commission.

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing