Automotive Customer Experience Specialist

Penske Automotive Group, Inc.; Chantilly (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care

401k with company match

Career growth opportunities

Job summary

Porsche Chantilly, a part of Penske Automotive Group, seeks an experienced Customer Representative to deliver exceptional customer experiences and support multiple dealership departments. This role emphasizes teamwork, precise communication, and a customer-first mindset in a fast-paced environment.

Located in Chantilly, VA, this on-site position offers a comprehensive benefits program and opportunities for career growth within a values-driven organization known for excellence and integrity.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Exceptional attention to detail.
• Familiarity with CRM and lead management tools is a plus.

Responsibilities

• Supports the dealership by working alongside sales, service, production and administrative departments to ensure overall customer satisfaction and increase sales.
• Assist customers with vehicle questions and guide them through the car-buying journey.
• Document inquiries and compile reports using standard forms and tools.

Skills

Customer service

Communication

Teamwork

CRM

MS Office

Organizational skills

Tools

MS Office Suite

Lead management tools

Job description

Porsche Chantilly, a part of Penske Automotive Group, seeks an experienced Customer Representative to deliver exceptional customer experiences and support multiple dealership departments. This role emphasizes teamwork, precise communication, and a customer-first mindset in a fast-paced environment.

Located in Chantilly, VA, this on-site position offers a comprehensive benefits program and opportunities for career growth within a values-driven organization known for excellence and integrity.