Customer Service Representative

Penske Automotive Group, Inc.; Chantilly (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care

401k with company match

Career growth opportunities

Job summary

Porsche Chantilly, a part of Penske Automotive Group, seeks an experienced Customer Representative to deliver exceptional customer experiences and support multiple dealership departments. This role emphasizes teamwork, precise communication, and a customer-first mindset in a fast-paced environment.

Located in Chantilly, VA, this on-site position offers a comprehensive benefits program and opportunities for career growth within a values-driven organization known for excellence and integrity.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Exceptional attention to detail.
• Familiarity with CRM and lead management tools is a plus.

Responsibilities

• Supports the dealership by working alongside sales, service, production and administrative departments to ensure overall customer satisfaction and increase sales.
• Assist customers with vehicle questions and guide them through the car-buying journey.
• Document inquiries and compile reports using standard forms and tools.

Skills

Customer service

Communication

Teamwork

CRM

MS Office

Organizational skills

Tools

MS Office Suite

Lead management tools

Job description

Porsche Chantilly, a part of Penske Automotive Group, is looking for an experienced Customer Representative to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and teamwork as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Customer Service Representative supports the dealership by working alongside sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.

WHAT WE HAVE TO OFFER

• Consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal and organizational skills.

• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

• Exceptional attention to detail.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their ownership journey.

• Excellence: Provide an unparalleled level of technical expertise to help customers with comprehensive knowledge of available products and services.

• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.

• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Type: Full-time

Dealership: Porsche Chantilly

Location Address: 4055 Stonecroft Blvd