Automotive Counter Sales/Parts Pro

Smyth Auto Parts; Loveland (OH); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Health, dental and vision insurance

Life and disability insurance

401k with match

Employee discount

Job summary

Smyth Auto Parts in Loveland, OH is looking for an Automotive Counter Sales/Parts Pro to assist customers with part selections and order processing. You will respond to service requests and inquiries in person, by phone, or email, aiming to resolve concerns and foster goodwill.

The role requires knowledge of auto parts, solid computer skills, and strong customer service. Training and team collaboration are emphasized, with opportunities to advance in a busy retail environment.

Qualifications

• High school diploma or GED or equivalent.
• Knowledge of auto parts.
• Good customer service skills.
• Ability to pull and place inventory.
• Ability to answer phones and use basic computer tools.

Responsibilities

• Assist customers by determining needs and selling appropriate parts.
• Provide service via phone, email, or in-person.
• Learn and operate the point-of-sale system.
• Check in, price, and merchandise incoming product.
• Keep shelves labeled and store clean and safe.
• Support store inventories and attend meetings.
• Participate in training to improve knowledge and skills.

Skills

Auto parts knowledge

Computer skills

Customer service

Inventory handling

Phone etiquette

Education

High School Diploma or GED

1 year related experience

Tools

Windows OS

Microsoft Excel

Microsoft Word

Internet

Job description

Description

Automotive Counter Sales/Parts Pro Job Summary: Responds to service requests, inquires for auto parts and supplies. Handles concerns over the phone, e-mail, or in person. Also, provides solutions to concerns and ensures maximum good will from all transactions.

Automotive Counter Sales/Parts Pro Job Duties and Responsibilities:

• Follows all points of the store’s “Basic Service Statement”
• Reports and is ready for work at schedule time.
• Reports to work wearing the proper attire.
• Assists all customers by determining needs and selling necessary products to complete the customer’s job.
• To become proficient at the use of, and all procedures relating to, the computerized point of sale equipment.
• Properly checks in, prices and merchandises incoming product.
• Keeps merchandise labeling current.
• Keeps store neat, clean, and free of all obvious hazards to customers and employees.
• Assists in store inventories.
• Attends all store meetings.
• Improves job knowledge by attending all recommended training sessions.
• Follows any other directive as assigned by manager.
• Properly uses the order processing system.
• Records all lost sales.
• Keeps catalog and price sheets current.

Requirements

Automotive Counter Sales/Parts Pro Job Qualifications and Requirements (Knowledge, Skills and Abilities):

• Knowledge of auto parts.
• Computer skills (windows, Excel, Word, and Internet).
• Excellent Customer Service is a must.
• Able to pull and place inventory.
• Able to answer phones.

Education/Experience: High School Diploma or GED; or one year related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

• In general, normal vision, speech, hearing, coordination of hands, feet, etc. (psychomotor activities) in order to perform tasks with ease and precision.
• Requires the physical ability to walk and stand for a minimum of 2 1/2 hour at a time.
• Requires the ability to walk quickly, often while carrying 5 to 55 pounds of material.
• Requires a clear speaking voice as well as adequate hearing to understand and communicate with people either over the telephone or in person.
• The employee must be able to lift safely, at one time, a case of material weighing approximately 55 pounds from the floor to a bench or table.
• The employee must be able to, in a safe and confident manner, climb a 5-foot ladder and reach with both arms removing material weighing 15 pounds from a shelf, which may be 10-12 feet high.
• The employee must have the ability to move and climb a flight of rolling stairs for the stocking and removal of product from high shelves (10 feet or more).
• The employee must be able to move a standard two-wheel dolly carrying boxes.
• The employee must be able to stand and walk on cement floors and other hard surfaces for approximately 8 hours per day.

We offer competitive wages and benefits that include:

• Paid vacation and sick time
• Paid holidays
• Health care, dental and vision insurance
• Life and disability insurance
• 401kplan with a match
• A generous employee discount on parts and supplies