Automotive Claims Specialist, Arbitrator II (Manheim)

Cox Communications; Hatfield Borough (Montgomery County); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented Automotive Claims Specialist II to join their vehicle operations team. In this role, you will resolve customer concerns related to vehicle purchases, assess repair costs, and negotiate adjustments. This position offers a competitive hourly pay rate and a comprehensive benefits package, including healthcare from day one, a generous 401(k) with company match, and professional development opportunities. Join a company that values work-life balance and offers a supportive, inclusive environment where you can make a real impact.

Benefits

Competitive salary and bonus/incentive plans

Work-life balance with flexible policies

Comprehensive healthcare from day one

Generous 401(k) with company match

Professional development opportunities

Inclusive parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Qualifications

• 3 years of related experience in claims management or investigation.
• Strong organizational skills and ability to adapt to change.

Responsibilities

• Handle buyer-seller interactions and coordinate vehicle inspections.
• Review claims, investigate complex cases, and communicate with involved departments.

Skills

Detail-oriented

Organizational skills

Claims management

Investigation

Adaptability

Education

High school diploma/GED

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Arbitrator II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the range based on location, skills, and experience. Position may be eligible for additional compensation such as commissions or incentives.

Job Description

It takes a talent with attention to detail to find fair solutions. That’s how you can make an impact at Cox.

We’re hiring an Automotive Claims Specialist II to join our vehicle operations team. You’ll resolve customer concerns related to vehicle purchases, research claims, assess repair costs, and negotiate adjustments.

What’s In It for You?

Benefits include:

• Competitive salary and bonus/incentive plans
• Work-life balance with flexible policies
• Comprehensive healthcare from day one
• Generous 401(k) with company match
• Professional development opportunities
• Inclusive parental leave, fertility coverage, and adoption assistance
• Additional perks like pet insurance and employee discounts

Check out all our benefits.

What You’ll Do

You’ll handle buyer-seller interactions, coordinate vehicle inspections, review claims, investigate complex cases, communicate with involved departments, evaluate claims, mediate disputes, maintain accurate case files, escalate issues when needed, and perform other duties as assigned.

Who You Are

You’re detail-oriented. Minimum requirements include:

• High school diploma/GED and 3 years of related experience in claims management or investigation
• Ability to adapt to change
• Strong organizational skills

Preferred: 3+ years of automotive, mechanical, or body shop experience.

Join Cox today!

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Drug Testing

Pre-employment drug test required. Cox is a drug-free workplace. Possession or use of illegal drugs during work hours or on company property is prohibited.

Benefits

Employees receive paid time off, holidays, and additional leave options such as bereavement, voting, jury duty, volunteer, military, and parental leave.

About Us

Cox Automotive is transforming the automotive industry with technology and customer experience. Employees work on brands like Autotrader, Kelley Blue Book, vAuto, and Manheim, enjoying a supportive, inclusive environment. Benefits include health insurance, retirement plans, and paid time off. Cox is an Equal Opportunity Employer, providing accommodations for disabilities. Authorization to work in the U.S. is required for applicants.