Automotive Call Center Agent | Customer Service Pro

X2X Media Group; Barrington (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly pay

Health insurance

Retirement plan

Paid training

Career growth

Team environment

Job summary

Motor Werks, part of the Murgado Automotive Group, is seeking a Call Center Representative to handle inbound/outbound calls, schedule appointments, and guide customers through sales and service journeys. Strong communication, multitasking, and customer-first attitude are essential.

Benefits include health insurance, retirement options, paid training, and opportunities for growth within the group. The role is full-time in Barrington, IL, with day shifts and occasional evenings or Saturdays as

Qualifications

• Prior call center, customer service, receptionist, or admin experience preferred.
• Excellent phone etiquette, active listening, and clear verbal communication.
• Able to multitask, stay organized, and work efficiently in a fast-paced environment.
• Comfortable using computers, email, scheduling tools, and Microsoft Office programs.
• Professional, dependable, customer-first attitude.
• Automotive dealership experience is a plus, but not required.

Responsibilities

• Answer a high volume of inbound calls in a friendly, professional, and efficient manner.
• Make outbound calls to follow up with customers, confirm appointments, and support dealership communication needs.
• Schedule, confirm, and update sales and service appointments accurately.
• Listen to customer questions or concerns and provide clear, helpful information or route the call to the appropriate team member.
• Document customer interactions, appointment details, and follow-up notes accurately in dealership systems.
• Support a positive customer experience by communicating with professionalism, patience, and attention to detail.

Skills

Call center experience

Customer service

Appointment scheduling

Microsoft Office

Active listening

Phone etiquette

Multitasking

Organized

Customer-first attitude

Auto dealership exp

Tools

Scheduling tools

Job description

Motor Werks, part of the Murgado Automotive Group, is seeking a Call Center Representative to handle inbound/outbound calls, schedule appointments, and guide customers through sales and service journeys. Strong communication, multitasking, and customer-first attitude are essential.

Benefits include health insurance, retirement options, paid training, and opportunities for growth within the group. The role is full-time in Barrington, IL, with day shifts and occasional evenings or Saturdays as