Automotive Business Development Representative

Krause Auto Group; Asheville, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free health insurance option available

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation, PTO, and holidays

Employee discounts on products and/or/

Job summary

Krause Auto Group in Asheville, NC is seeking a dynamic Business Development Representative (BDC) to be the first point of contact for customers exploring vehicles and services. You will help create a welcoming dealership experience in a fast-paced environment.

You will answer calls, chats, and inquiries; schedule appointments; share financing basics; maintain CRM records; and collaborate with sales to improve outcomes.

Qualifications

• Experience in customer service, call center, retail, hospitality, or sales preferred.
• Strong communication and relationship-building skills.
• Positive attitude and team-oriented mindset.
• Professional, friendly demeanor with confidence.
• Comfortable with computers, CRM systems, email, and messaging platforms.

Responsibilities

• Answer inbound calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Respond quickly and professionally using multiple communication channels.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up with leads not yet ready to purchase or missed appointments.
• Maintain accurate customer records and daily activity in the CRM.
• Collaborate with sales and leadership to improve customer experience.
• Participate in team meetings, training, and process improvements.

Skills

Customer service

Communication

Team-oriented

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM software

Job description

Business Development Representative (BDC Representative)

Customer Service | Career Growth | High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customer’s Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

• Fast-paced, team-oriented environment

• Career advancement opportunities—we promote from within

• Great opportunity to grow into sales or management roles

• Family-owned and operated culture

• Long-term career stability

• Employee discounts on vehicles, parts & service

• Paid training and ongoing support

Benefits We Offer

• Free health insurance option available

• 401(k) with company match

• HSA company contributions

• Dental & vision insurance available

• Paid vacation, PTO, and holidays

• Employee discounts on products and services

• Supportive leadership and team environment

What You’ll Do

As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

• Answer inbound customer calls, internet inquiries, and live chat requests

• Schedule and confirm sales appointments for the dealership team

• Respond quickly and professionally using phone, email, text, and CRM communication tools

• Provide customers with initial vehicle and dealership information

• Assist customers with basic financing information and next steps

• Follow up consistently with leads that are not yet ready to purchase or missed appointments

• Maintain accurate customer records and daily activity within the CRM system

• Work closely with sales teams and dealership leadership to improve customer experience and appointment success

• Participate in team meetings, training, and process improvement sessions

What You Bring

• Previous customer service, call center, retail, hospitality, or sales experience preferred

• Strong communication and relationship-building skills

• Positive attitude and team-oriented mindset

• Professional, friendly, and confident demeanor

• Comfortable working with computers, CRM systems, email, and texting platforms

• Ability to multitask and stay organized in a fast-paced environment

• Strong work ethic and willingness to learn and grow

Requirements:

• Valid driver’s license

• High school diploma or equivalent preferred

Why Krause Auto Group?

• Over 30 years of automotive success

• Family-owned and operated organization

• Promote-from-within culture with real career advancement opportunities

• Leadership team committed to employee development and success

• Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

• Customer service

• Hospitality

• Retail sales

• Call centers

• Appointment setting

• Banking or phone support roles

• Automotive sales support

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.