Automotive Business Development & Appointment Specialist

Honda of Lake Murray; Irmo (SC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Ongoing company-wide training

Growth opportunities

Professional working environment

Job summary

A well-established automotive dealership in Irmo, SC, is seeking a Business Development Specialist dedicated to enhancing customer satisfaction. This full-time, in-person role involves answering calls to schedule appointments, maintaining customer information, and following up on sales leads. Candidates should possess strong communication skills, organizational abilities, and a high school diploma. Join a supportive environment that offers growth opportunities and ongoing training within the automotive industry.

Qualifications

• Experience in phone communication or telemarketing, preferably in automotive or customer service.
• Familiarity with call scripts or sales tools.
• Excellent verbal and written communication skills.
• Professional, enthusiastic, and friendly at first contact with customers.
• Strong verbal and written communication skills; able to interact with management and team.

Responsibilities

• Answer inbound calls to schedule sales appointments.
• Log all customer interactions accurately.
• Send follow-up communication according to marketing timelines.
• Schedule and confirm appointments for sales and service departments.
• Reschedule appointments for no-shows and follow up on outcomes.
• Maintain and update customer information in the system.
• Distribute letters/emails per marketing timelines for follow-up.
• Respond to inquiries received through the website and email.
• Notify departments when appointments are set and coordinate efforts.
• Assist with additional duties and strive to meet monthly goals.

Skills

Strong communication skills

Customer service expertise

Computer proficiency

Strong organizational skills

Multitasking skills

Time management skills

Self-motivated

Data entry

MS Word

Independence

Education

High school diploma or equivalent

Tools

Microsoft Word

Sales tools

Job description

A well-established automotive dealership in Irmo, SC, is seeking a Business Development Specialist dedicated to enhancing customer satisfaction. This full-time, in-person role involves answering calls to schedule appointments, maintaining customer information, and following up on sales leads. Candidates should possess strong communication skills, organizational abilities, and a high school diploma. Join a supportive environment that offers growth opportunities and ongoing training within the automotive industry.