Automotive Body Shop Office Manager - Growth & Training

Gwinnett-Place-Ford; Duluth (GA); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Professional development

Friendly work environment

Location in Duluth, GA

Job summary

Gwinnett Place Ford in Duluth, GA is seeking a dedicated and organized Body Shop Office Manager to oversee daily administrative operations, support staff, and maintain a high level of customer satisfaction in a busy dealership service environment.

You will coordinate communications between customers, technicians, and insurers, manage scheduling for body shop services, maintain accurate records and billing documents, assist with invoicing and payments, and help ensure safety compliance and policy

Qualifications

• Proven experience in office management or administrative roles.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency with office software and management systems.
• Customer-focused attitude with problem-solving skills.
• High school diploma or equivalent.

Responsibilities

• Manage daily office operations of the body shop.
• Coordinate communication between customers, technicians, and insurance companies.
• Handle scheduling and appointment management for body shop services.
• Maintain accurate records and documentation related to repairs and billing.
• Assist in invoicing and processing payments accurately and timely.
• Resolve customer inquiries and provide exceptional customer service.
• Support safety compliance and company policies within the body shop environment.

Skills

Office management

Administrative support

Customer service

Communication

Multitasking

Education

High school diploma

Tools

Office software

Management systems

Job description

Gwinnett Place Ford in Duluth, GA is seeking a dedicated and organized Body Shop Office Manager to oversee daily administrative operations, support staff, and maintain a high level of customer satisfaction in a busy dealership service environment.

You will coordinate communications between customers, technicians, and insurers, manage scheduling for body shop services, maintain accurate records and billing documents, assist with invoicing and payments, and help ensure safety compliance and policy