Body Shop Office Manager — Smooth Operations & Service

Gwinnett Place Ford; Duluth (GA); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

Professional development

Friendly work environment

Location in Duluth, GA

Job summary

Gwinnett Place Ford in Duluth, GA seeks a dedicated Body Shop Office Manager to oversee daily office operations, coordinate between customers, technicians and insurers, and ensure accurate scheduling and documentation for repairs.

You will handle invoicing, payments, and compliance, delivering exceptional service in a fast-paced dealership environment. Strong organization and communication are essential to support a busy body shop team.

Qualifications

• Proven experience in office management or administrative roles, preferably in automotive or repair shop settings.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency with office software and management systems.
• Customer-focused attitude with problem-solving skills.
• High school diploma or equivalent; additional qualifications will be a plus.

Responsibilities

• Manage daily office operations of the body shop, ensuring efficiency and organization.
• Coordinate communication between customers, technicians, and insurance companies.
• Handle scheduling and appointment management for body shop services.
• Maintain accurate records and documentation related to repairs and billing.
• Assist in invoicing and processing payments accurately and timely.
• Resolve customer inquiries and provide exceptional customer service.
• Support safety compliance and company policies within the body shop environment.

Skills

Office management

Customer service

Multitasking

Communication

Software proficiency

Education

High school diploma

Job description

Gwinnett Place Ford in Duluth, GA seeks a dedicated Body Shop Office Manager to oversee daily office operations, coordinate between customers, technicians and insurers, and ensure accurate scheduling and documentation for repairs.

You will handle invoicing, payments, and compliance, delivering exceptional service in a fast-paced dealership environment. Strong organization and communication are essential to support a busy body shop team.