Automotive Body Collision Estimator

Al-Packer-White-Marsh-Ford; Middle River (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Employee discounts

Advancement opportunities

Friendly, inclusive environment

Job summary

Al Packer’s White Marsh Ford in Maryland is seeking an experienced Body Shop Estimator to join the busy Collision Center. The ideal candidate writes accurate estimates, dialogues with customers and insurance partners, and supports the repair process from drop‑off to delivery.

The role emphasizes clear communication, attention to detail, and a steady workflow in a professional dealership environment.

Qualifications

• ROME experience is a big plus!
• Strong understanding of collision repair processes and insurance procedures
• Proficiency with estimating software (CCC, Mitchell, Audatex, etc.)
• Excellent communication and customer service skills
• Ability to multitask in a high‑volume environment
• Valid driver’s license and clean driving record
• DRP experience is a plus
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre‑employment background checks are required, including MVR, and drug screening.

Responsibilities

• Greet customers and assess vehicle damage.
• Prepare accurate repair estimates using CCC, Mitchell, or similar platforms.
• Communicate with insurance companies to obtain approvals.
• Review repair plans with technicians and ensure proper documentation.
• Provide timely updates to customers throughout the repair process.
• Coordinate with the Parts Department to verify accuracy and availability.
• Maintain organized files, photos, and repair documentation.
• Support quality control and assist with final delivery.

Skills

Estimating software

Customer service

Multitasking

Communication

Driver's license

DRP experience

ROME experience

Authorized to work in US

Background checks

Tools

CCC

Mitchell

Audatex

Job description

Generous Pay Plan + Great Benefits!
Prior Experience is Required
ROME Experience is a Big Plus!

We are Extremely Busy and Have Plenty of Work
No Weekends!

Al Packer’s White Marsh Ford is a high‑volume, customer‑focused dealership serving the greater White Marsh, Middle River, and Baltimore areas. We have been family-owned since 1961 with year-on-year growth. Known for its strong reputation, modern facility, and commitment to quality repairs, the dealership offers a stable, team‑oriented environment with consistent workflow and OEM‑supported repair processes.

We are seeking an experienced, detail‑driven Body Shop Estimator to join our busy Collision Center. The ideal candidate is skilled in writing accurate estimates, communicating with customers and insurance partners, and supporting a smooth repair process from drop‑off to delivery. This is an excellent opportunity for an estimator who thrives in a fast‑paced shop with strong leadership, steady work, and a professional environment.

Why Work for Al Packer’s White Marsh Ford?

• Busy, established Collision Center with steady workflow
• Strong dealership reputation and long‑standing customer base
• Modern facility with updated equipment and OEM‑supported repair processes
• Supportive management and a team‑driven culture

We offer:

• Health, dental, and vision insurance options
• 5-day work week
• Paid time off and holidays
• Employee discounts on parts, service, and vehicles
• Opportunities for advancement within a well‑established dealership group
• Friendly, and inclusive environment
• Greet customers and assess vehicle damage
• Prepare accurate repair estimates using CCC, Mitchell, or similar platforms
• Communicate with insurance companies to obtain approvals
• Review repair plans with technicians and ensure proper documentation
• Provide timely updates to customers throughout the repair process
• Coordinate with the Parts Department to verify accuracy and availability
• Maintain organized files, photos, and repair documentation
• Support quality control and assist with final delivery

Qualifications:

• ROME experience is a big plus!
• Strong understanding of collision repair processes and insurance procedures
• Proficiency with estimating software (CCC, Mitchell, Audatex, etc.)
• Excellent communication and customer service skills
• Ability to multitask in a high‑volume environment
• Valid driver’s license and clean driving record
• DRP experience is a plus
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre‑employment background checks are required, including MVR, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.