Automotive BDC Specialist: Book More Appointments

Napleton Automotive Group; Urbana, Northern (IL, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Training

Discounts on vehicles

Growth Opportunities

Family Owned and Operated – 90+ years

Job summary

Napleton Automotive Group, at Napleton Toyota of Urbana, seeks a motivated BDC Representative to handle internet inquiries and phone leads to generate appointments for the dealership's sales teams. This is a fast-paced role within a growing automotive group.

We offer training, career growth, and benefits. Automotive experience is helpful but not required; must pass background checks. Equal opportunity employer.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquiries by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business

Skills

Call center experience

Communication skills

Computer skills

Job description

Napleton Automotive Group, at Napleton Toyota of Urbana, seeks a motivated BDC Representative to handle internet inquiries and phone leads to generate appointments for the dealership's sales teams. This is a fast-paced role within a growing automotive group.

We offer training, career growth, and benefits. Automotive experience is helpful but not required; must pass background checks. Equal opportunity employer.