Automotive BDC Associate (part-time)

Sheehy Auto Stores; Richmond (VA); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one 1

Start earning PTO on your 1st day of

Paid Training

Career Advancement

401(K) and profit sharing

Résumé du poste

Sheehy Auto Stores in Richmond, VA is hiring for a BDC Associate to manage internet sales leads, respond to inquiries via phone and email, and schedule appointments. You will document all customer feedback in CRM software and stay informed about product features and benefits to customers.

The role emphasizes excellent customer service, strong organizational skills, and the ability to work weekday evenings and Saturdays.

Qualifications

• Ability to professionally and positively interact with customers via phone and email.
• Strong organizational and time management skills.
• Ability to prioritize work assignments and shift work efforts based on department goals.
• Ability to read, write, and type reports/correspondence.
• Customer service, sales, or telemarketing background helpful.
• Excellent oral, written, and interpersonal communication skills.
• Positive attitude, exceptional work ethic, and willingness to learn.
• Authorized to work in the USA.
• Ability to pass a pre-employment background screening, MVR, and drug test.
• Must have a valid driver’s license.

Responsabilités

• Managing internet sales leads, responding to inquiries in a timely fashion, and answering questions on available stock and product performance
• Follow up with potential leads and return voicemails and messages to answer customers' questions
• Setting appointments for customers from the Internet, based on goals and objectives defined by the Internet Sales Manager
• Clearly and professionally document all customer feedback and information in CRM software
• Stay informed about new products, features, accessories, etc., and their benefits to customers

Connaissances

Customer service

Sales

Telemarketing

Interpersonal communication

Outils

CRM software

Description du poste

This position is for shifts including weekday evenings and Saturdays!

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team!

Sheehy Auto Stores is hiring BDC Associates! As an BDC Associate, you will be directly responsible for monitoring and following up with customer leads received via the Internet, phone, and visits to the dealership. Outstanding customer service, organization, and follow-through are required. We are looking for candidates with good people skills, a strong work ethic, and a commitment to customer service. We would like you to be part of our future growth!

We don't take a "one-size-fits-all" approach regarding our employees' Benefits. Our programs are designed to improve your life at work and at home.

• $15.85/hour
• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Start earning PTO on your 1st day of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing

Responsibilities

• Managing internet sales leads, responding to inquiries in a timely fashion, and answering questions on available stock and product performance
• Follow up with potential leads and return voicemails and messages to answer customers' questions
• Setting appointments for customers from the Internet, based on goals and objectives defined by the Internet Sales Manager
• Clearly and professionally document all customer feedback and information in CRM software
• Stay informed about new products, features, accessories, etc., and their benefits to customers

Requirements

• Ability to professionally and positively interact with customers via phone and email
• Strong organizational and time management skills
• Ability to prioritize work assignments and shift work efforts based on the needs of a department or business goal
• Ability to read, write, and type reports/correspondence
• Customer service, sales, or telemarketing background helpful
• Excellent oral, written, and interpersonal communication skills
• A positive attitude, an exceptional work ethic, and a willingness to learn
• Computer literacy, organizational skills, follow-up skills, typing skills
• Authorized to work in the USA
• Ability to pass a pre-employment background screening, MVR, and drug test
• Must have a valid driver's license

Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer