Automotive BDC Sales Coordinator

Apple-Ford-White-Bear-Lake; Minnesota; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Advancement Opportunities

Education Reimbursement

Job summary

Apple Autos is seeking an Automotive Business Development Sales Coordinator in Minnesota to drive lead response, schedule visits, and follow up with customers. You will document interactions in the CRM and coordinate with Sales Associates across stores to ensure a seamless experience.

The role emphasizes strong communication, organization, and a customer-first mindset in a fast-paced automotive environment, with ongoing training and growth opportunities.

Qualifications

• Previous experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Friendly and approachable personality.
• Strong organizational and multitasking abilities.
• Proficiency in using basic office software.
• Ability to multitask and thrive in a fast-paced environment.
• Positive attitude and a willingness to go the extra mile for customers.
• Must be well spoken and be able to speak and write with proper grammar.
• Proficiency with basic computer programs such as Word and Excel.
• Proficient use of different web browsers.

Responsibilities

• Receive incoming internet leads, phone calls, and online chats from customers.
• Respond appropriately and with the goal of setting an appointment for a visit.
• Follow up with all customers who do not set an appointment initially to ensure the highest level of customer service.
• Document all customer contact in the CRM tool.
• Document all customers, appointments, and shows on the BDC Smartsheet.
• Assign leads and appointments to Sales Associates in accordance with the batting order.
• Follow scripts for incoming phone calls.
• Follow the process for outgoing emails and follow up.
• Direct non-sales customers to the appropriate person/department.
• Work with other BDC Sales Appointment Coordinators to provide a seamless experience for customers.
• Answer phones with the best quality greeting.
• Stay updated on incentives and programs across stores.
• Handle customer concerns with integrity and route to the right person for resolution.
• Use technology tools effectively and efficiently.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Computer literacy

Education

High school diploma or equivalent

Tools

CRM software

MS Excel

MS Word

Job description

Automotive Business Development Sales Coordinator

Company: Apple Autos (Top Minnesota Workplace)

Compensation: $19.00- $22.00 an hour

Are you looking for a company that Supports You and Your Career Goals, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos.

Apple Autos is a 6-brand, 7 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.

Apple Autos is seeking a highly motivated and organized individual to join our team as an Automotive Business Development Sales Coordinator. In this role, you will play a crucial part in driving sales growth and expanding our market presence within the automotive industry. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 5 years, and we’re looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence. Apple Autos believes in The Value of our people and The Value of ongoing improvement therefor we offer training programs, scholarships, tuition reimbursement, and career growth and development opportunities.

What you will do:

• Receive incoming internet leads, phone calls, and online chats from customers
• Respond appropriately and with the goal of setting an appointment for a visit
• Follow up with all customers who do not set an appointment initially to ensure the highest level of customer service
• Document all customer contact in the CRM tool
• Document all customers, appointments, shows on the BDC Smartsheet
• Assign leads and appointment to Sales Associates in accordance with the batting order
• Follow scripts for incoming phone calls
• Follow the process for outgoing emails and follow up
• Directing non-sales customers to the appropriate person/department
• Work with the other BDC Sales Appointment Coordinators to provide a seamless experience for our customers
• Answer phones with the best quality greeting
• Work with all stores to stay abreast of incentives and programs
• Handle customer concerns with integrity, poise and take or refer the complaining customer to the appropriate individual for resolution
• Use the many different technology tools effectively and efficiently

What we are looking for:

• Previous experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Friendly and approachable personality.
• Strong organizational and multitasking abilities.
• Proficiency in using basic office software.
• Ability to multitask and thrive in a fast-paced environment.
• Positive attitude and a willingness to go the extra mile for customers.
• Must be well spoken and be able to speak and write with proper grammar
• Proficiency with basic computer programs such as word, excel
• Proficient use of different web browser
• Ability to multi-task

Benefits

• Competitive Pay
• Flexible Working Hours
• Advancement Opportunities
• Scholarships, Tuition Reimbursement, Growth and Development Plans
• Professional and Respectful Work Environment
• Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
• Company Paid Life Insurance along with Voluntary Life and Disability
• Health Club Reimbursement
• New and Used Vehicle, Parts, and Service Discounts
• Vacation, Holiday, Volunteer Time Off
• 401k with a Company Matching Contribution
• Employee Assistance programs

Why Work for Apple Autos

• We strive to make a positive impact in our world, you will get the opportunity to give back.
• Internal promotions, we offer our employees the opportunity to advance internally.
• We encourage teamwork, positivity, and kindness.
• Learning and development programs are available.
• We empower our employees to do what is best for our customers, and other employees.
• Continually giving back to our employees for all their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.
• Ranked Top workplaces in MN (2020,2021,2022)

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.