Automotive B Level Service Technician

Nissan of Hendersonville; Hendersonville (NC); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Product & inventory

Training

Company reputation

Growth opportunities

Supportive environment

Job summary

Nissan of Hendersonville is seeking an Automotive B Level Service Technician in Hendersonville, NC. The right candidate will diagnose vehicle concerns, communicate effectively with customers, and ensure first-visit service quality while maintaining a clean, professional appearance.

Responsibilities include utilizing current tools, reviewing service updates, and delivering safe, reliable vehicle work. ASE certification and a high school diploma are preferred, with ongoing training and growth

Qualifications

• Must be able to troubleshoot and diagnose vehicle concerns.
• Strong customer service skills and professional demeanor.
• Good written and verbal communication skills.
• Valid state driver’s license with clean driving record.

Responsibilities

• Accurately troubleshoot and diagnose customer vehicle concerns using current technical tools and resources.
• Provide courteous and respectful interactions with all customers.
• Serve as a secondary customer greeter near the Service Drive to acknowledge customers promptly.
• Stay informed by reviewing technical publications, Service Comm updates, and Asist terminal operations.
• Deliver safe, reliable vehicle service as promised on the first visit.
• Resolve all original customer concerns before discussing additional services.
• Inspect vehicles thoroughly to identify maintenance or repair opportunities based on local area and factory recommendations.
• Return vehicles to customers clean or cleaner than when received.
• Participate in factory-sponsored and in-house training programs to enhance technical skills.
• Complete all required paperwork accurately and attach necessary shop forms to repair orders.
• Perform additional duties as assigned by the Service Manager, Assistant Service Manager, or Group Leader.
• Maintain punctuality, professionalism, and wear a clean uniform daily.

Skills

Excellent communication

Customer service mindset

Problem-solving

Professional appearance

Reading & following instructions

Valid driver’s license

Education

High school diploma or equivalent

ASE certification

Technical/trade school degree preferred

Job description

About Nissan of Hendersonville

Nissan of Hendersonville is committed to delivering excellent automotive service and customer satisfaction. We value professionalism, integrity, and a strong work ethic in all our team members.

Job Details

• Salary: $30 to $35 per hour
• Job Type: Full Time
• Location: Hendersonville, NC 28792

Position Overview

As an Automotive B Level Service Technician, you will play a key role in delivering high-quality vehicle maintenance and repair services while ensuring exceptional customer experiences. Your work habits and ethics directly impact customer satisfaction and the success of our service department.

Primary Responsibilities

• Accurately troubleshoot and diagnose customer vehicle concerns using current technical tools and resources.
• Provide courteous and respectful interactions with all customers.
• Serve as a secondary customer greeter near the Service Drive to acknowledge customers promptly.
• Stay informed by reviewing technical publications, Service Comm updates, and Asist terminal operations.
• Deliver safe, reliable vehicle service as promised on the first visit.
• Resolve all original customer concerns before discussing additional services.
• Inspect vehicles thoroughly to identify maintenance or repair opportunities based on local area and factory recommendations.
• Return vehicles to customers clean or cleaner than when received.
• Participate in factory-sponsored and in-house training programs to enhance technical skills.
• Complete all required paperwork accurately and attach necessary shop forms to repair orders.
• Perform additional duties as assigned by the Service Manager, Assistant Service Manager, or Group Leader.
• Maintain punctuality, professionalism, and wear a clean uniform daily.

Work Environment and Culture

Join a professional and supportive team that promotes growth and values your skills. We provide ongoing training to help you excel and advance your career in the automotive service field.

Qualifications

• Experience in performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
• Proven ability to meet or exceed performance and customer satisfaction goals.
• Strong communication skills with a professional appearance and work ethic.
• Positive attitude and high-energy personality.
• Excellent customer service skills and interpersonal abilities.
• Ability to read, comprehend, and follow written instructions.
• Sound judgment and problem-solving skills.
• Valid state driver's license with a good driving record.

Education and Certifications

• High school diploma or equivalent required.
• Technical aptitude demonstrated by ASE certification.
• Technical or trade school degree preferred.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.