Automotive Assistant Center Manager

SpeeDee San Jose-Capitol; San Jose (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dedicated Center Assistant Manager to lead operations at their auto service location. This role demands a professional with a strong service background in the automotive industry, committed to delivering outstanding customer experiences. You will manage all aspects of the center, from hiring and training staff to ensuring quality service and profitability. Join a company that values local ownership and community connections, and take advantage of growth opportunities in a supportive work environment. If you're passionate about customer service and team leadership, this is the perfect opportunity for you.

Benefits

Growth Opportunities

Locally Owned and Operated

Safety You can Trust

Training and Certification Opportunities

Competitive salary

Excellent work environment

Tools Provided

Qualifications

• Experience in managing customer interactions and service satisfaction.
• Ability to lead a team of service-oriented technicians.

Responsibilities

• Manage center operations to ensure quality and profitability.
• Deliver exceptional customer experiences and build loyalty.

Skills

Customer Service

Team Management

Inventory Management

Accounting Management

Education

High School Diploma

Experience in Automotive Industry

Tools

POS System

Automotive Tools

Job description

Company Overview

Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana. SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility. For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations.

How Are We Different From the Competition?

1. Local Ownership
2. Quality Service
3. Training and Certification
4. Multi-Point Courtesy Check and Service Review
5. Free Top-Off Service
6. Maintenance Records
7. Affordable Rates

Job Summary

We are seeking an exceptional Center Assistant Manager for our SpeeDee Oil Change & Auto Service location. We need an experienced professional to help manage it to the highest operational standards and excellence in customer satisfaction. This is an exceptional opportunity for the ideal candidate who has a service and operations background in the automotive industry, is highly committed to delivering the best service experience to customers and can meet the position requirements listed below.

Position Requirements

1. Learn and fully execute our System of Operation – Understand it and deliver it consistently – every customer, every time.
2. Operate with integrity and professionalism – Manage all aspects of center operation to the highest standards of quality and profitability including:
3. Customer interactions, service, and satisfaction
4. Hiring and all aspects of good employee management
5. Service bay management
6. Inventory management, ordering, stocking
7. Daily accounting management
8. POS system maintenance
9. Safety & warranty prevention
10. Bottom-line profitability
11. Build and lead a team of service-oriented technicians – Hire the right people, build skills, motivate & energize, train continually, foster a strong service mentality and team environment.
12. Deliver an exceptional customer experience – Must have a genuine desire and ability to engage and please customers, build relationships, and create loyalty.
13. Build the business – Participate in the effort to build strong center awareness and community connections and develop business opportunities within the local market.

Working Conditions

1. Materials and Equipment used: Automotive oils, fluids, and lubricants. Windshield washer fluid, battery electrolyte
2. Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
3. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

1. Growth Opportunities
2. Locally Owned and Operated
3. Safety You can Trust
4. Training and Certification Opportunities
5. Competitive salary
6. Excellent work environment
7. Tools Provided