Automotive Advanced Service Technician
FastLap Group
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Benefits offered by this job
Job summary
FastLap Group in Westwood, MA is seeking a highly skilled Advanced Automotive Service Technician who thrives on solving complex vehicle problems, embraces emerging automotive technologies, and delivers exceptional customer experiences. This role involves diagnosing drivability concerns, electrical issues, and modern vehicle systems while mentoring teammates.
You will diagnose and repair complex mechanical and electrical problems, service engine and transmission systems, and stay current on
Qualifications
- Proven ability to diagnose complex mechanical, electrical, drivability, and performance concerns.
- Experience diagnosing engine performance and drivability issues in modern vehicles.
- Strong diagnostic tool usage, including OEM service information, scan tools, and testing equipment.
- Excellent communication and customer service skills; able to explain findings to customers.
Responsibilities
- Diagnose and repair complex mechanical, electrical, drivability, and performance concerns.
- Troubleshoot engine, transmission, steering, suspension, braking, HVAC, and electronic systems.
- Diagnose and service vehicle computer systems, sensors, modules, and network communications; perform software updates and programming when required.
Skills
Education
Job description
ASE Certifications (A1–A8 preferred)
Are you the technician everyone else comes to for help? We're seeking a highly skilled Advanced Automotive Service Technician who thrives on solving complex vehicle problems, embraces emerging automotive technologies, and takes pride in delivering exceptional customer experiences.
This is more than a technician role. We're looking for a professional who can confidently diagnose drivability concerns, electrical issues, advanced engine performance problems, and modern vehicle technology systems while mentoring teammates and consistently delivering high-quality repairs.
If you're motivated by challenging diagnostics, continuous learning, strong earnings potential, and the opportunity to be part of a growing organization, we'd like to meet you.
- Diagnose and repair complex mechanical, electrical, drivability, and performance concerns
- Troubleshoot engine, transmission, steering, suspension, braking, HVAC, and electronic systems
- Utilize advanced diagnostic equipment, OEM service information, scan tools, and testing equipment to identify root causes
- Verify repairs through comprehensive testing and quality inspections
- Diagnose and service vehicle computer systems, sensors, modules, and network communications
- Perform software updates, calibrations, and programming when required
- Stay current on hybrid, electric vehicle, and emerging automotive technologies
- Communicate technical findings in a way customers can easily understand
- Assist service advisors with accurate recommendations and repair estimates
- Mentor and support developing technicians, helping elevate shop performance and technical expertise
- Maintain high-quality workmanship while achieving productivity goals
- Follow all company safety procedures and manufacturer repair standards
- Accurately document inspections, findings, repairs, and recommendations
- ASE Master Technician, A1 and or Manufacturer Certified
- Advanced automotive diagnostic capability
- Strong electrical and electronic troubleshooting skills
- Proven engine performance and drivability diagnosis experience
- Proficiency using scan tools, diagnostic software, and testing equipment
- Ability to read wiring diagrams, OEM service information, and repair procedures
- Strong attention to detail and commitment to quality
- Excellent problem-solving skills
- Professional communication and customer service abilities
- Ability to work independently with minimal supervision
- ASE Certifications (A1–A8 preferred)
- ASE Master Technician certification
- Hybrid and EV experience
- Advanced engine performance diagnostics experience
- Leadership or mentoring experience
- Minimum 3+ years of hands‑on automotive repair experience
Our top-performing Advanced Service Technicians:
- Diagnose problems accurately the first time
- Consistently minimize comebacks
- Maintain strong productivity and efficiency
- Earn customer trust through honesty and transparency
- Continuously develop their technical expertise
- Help elevate the technicians around them
We are redefining the automotive service experience through a technology-forward approach that prioritizes both customer experience and workforce engagement. We provide our technicians with the tools, support, training, and opportunities needed to build a rewarding long‑term career in automotive service.
- Competitive compensation
- Weekly payroll
- Medical, dental, and vision options
- 401(k) and Roth retirement plans
- Paid time off and holidays
- Ongoing training and professional development
- Career advancement opportunities
- Diagnostic excellence
- Strong electrical knowledge
- Customer-friendly communication
- Consistently low comeback rate
- Commitment to mentoring and developing others
- Continuous Learning Mindset
- 1. EVs
- 2. Hybrids
- 3. ADAS
- 4. Manufacturer updates
- 5. New diagnostic technologies
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