Automation Technical Support Engineer - Packaging

Pattyn; Sussex (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

401(k) matching

Paid time off

Educational assistance

Employee discount program

Employee Assistance Programs

Job summary

Pattyn in Sussex, WI, is seeking a Technical Support Technician to provide customer support and troubleshoot automation issues. The role involves monitoring the technical help desk and collaborating with internal teams to solve problems.

Candidates should have a high school diploma, customer service skills, and proficiency in Microsoft Office. The position offers competitive wages, benefits, and a supportive team environment.

Join Pattyn and be a part of a collaborative workplace focused on delivering exceptional customer service!

Qualifications

• Experience in customer service or automation preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide technical support via phone, text, email, or video calls.
• Read and interpret electrical schematics for troubleshooting.
• Log, categorize, and prioritize service requests.

Skills

Customer service

Technical support

Problem-solving

Bilingual in English and Spanish

Education

High school diploma or equivalent

Additional technical training

Tools

Microsoft Office

CRM platform

PLC code (Beckhoff)

Job description

Pattyn in Sussex, WI, is seeking a Technical Support Technician to provide customer support and troubleshoot automation issues. The role involves monitoring the technical help desk and collaborating with internal teams to solve problems.

Candidates should have a high school diploma, customer service skills, and proficiency in Microsoft Office. The position offers competitive wages, benefits, and a supportive team environment.

Join Pattyn and be a part of a collaborative workplace focused on delivering exceptional customer service!