Automation Technical Specialist

Abbott Laboratories; Pleasanton (CA); Remote; USD 78,000 - 156,000; Full time

Job summary

Abbott Laboratories is seeking an Automation Technical Specialist for the Core Diagnostics division in the United States. This field-based remote role provides technical leadership for automation hardware implementations in large clinical laboratories and partners with customers and field teams to deploy solutions and resolve complex challenges.

You will lead onsite activities, coordinate projects with multiple stakeholders, and deliver hands-on training while supporting launches and

Qualifications

• Associate degree in Engineering, Electronics, Automation Technology, Biomedical Equipment Technology, Technical Systems, or related field.
• Minimum 4 years of experience supporting, servicing, troubleshooting, implementing, or maintaining automation systems.
• Ability to travel up to 100% and maintain access to a major airport.
• Experience working in customer-facing environments and resolving technical issues.

Responsibilities

• Serve as SME for automation hardware solution implementations in large core labs.
• Lead onsite implementation activities: equipment receipt, site readiness, placement, assembly, testing, and verification.
• Coordinate projects with customers, PMs, lab leadership, field service teams, contractors, vendors, and other cross-functional stakeholders.
• Resolve complex inquiries and provide advanced troubleshooting through the lifecycle.
• Deliver automation product training and technical guidance to field staff.
• Support post-implementation escalations and provide SME for complex issues.
• Travel up to 100% across the United States to support projects.

Skills

Automation hardware

Troubleshooting

Customer-facing communication

Project coordination

Education

Associate degree in Engineering or related field

Bachelor's degree (preferred)

Job description

Location United States - California - Remote Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• Easy access to major metropolitan airport
• Must be able to travel up to 100%
• Qualified candidates preferred to live in the Eastern or Central part of the US.
• Must have a Valid Driver’s License.

We have an opportunity for the role of Automation Technical Specialist within our Core Diagnostics division based out of the United States and this is a field-based remote role.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.

As the Automation Technical Specialist, you'll provide technical leadership for automation hardware implementations within large clinical laboratories. You'll partner with customers and field teams to deploy automation solutions, resolve complex technical challenges, and support successful customer outcomes.

What You'll Work On

• Serve as the subject matter expert for automation hardware solution implementations within large core clinical laboratories.
• Lead onsite implementation activities including equipment receipt, site readiness review, equipment placement, assembly, testing, and operational verification.
• Coordinate implementation projects with customers, project managers, laboratory leadership, local field service teams, contractors, vendors, and other cross-functional stakeholders.
• Resolve complex technical inquiries and provide advanced troubleshooting support throughout the implementation lifecycle.
• Apply established procedures and develop practical solutions to address technical challenges and customer requirements.
• Deliver automation product training and technical guidance to field service personnel during and after implementation.
• Support post-implementation escalations and provide subject matter expertise for complex automation system issues.
• Support new automation hardware product launches and instrument additions at existing customer sites.
• Develop and apply consulting strategies that strengthen customer partnerships and support long‑term automation solution success.
• Maintain compliance with quality system requirements and promote adherence to Abbott’s Code of Business Conduct.
• Travel up to 100% throughout the United States supporting customer implementation projects.

Required Qualifications

• Associate degree in Engineering, Electronics, Automation Technology, Biomedical Equipment Technology, Technical Systems, or a related technical field; or an equivalent combination of education and experience.
• Minimum 4 years of experience supporting, servicing, troubleshooting, implementing, or maintaining automation systems, laboratory instrumentation, diagnostic equipment, or other complex technical systems.
• Experience resolving technical issues in customer-facing environments.
• Ability to independently execute complex technical projects and specialized assignments.
• Ability to travel up to 100% and maintain easy access to a major airport.

Preferred Qualifications

• Bachelor’s degree in a technical discipline.
• Experience within clinical laboratories, diagnostics, healthcare, or laboratory automation environments.
• Knowledge of regulations and standards affecting in vitro diagnostics (IVD) and biologics.
• Experience providing technical training, coaching, or mentorship to field service personnel.
• Experience leading implementation projects involving multiple stakeholders.
• Experience with Abbott Diagnostics automation and instrument platforms.
• Strong project coordination, consulting, and customer relationship management experience.
• Familiarity with laboratory workflow and operations.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Location United States - California - Sacramento Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Location United States - California - San Francisco Category Customer & Technical Support

Job Id 31163058 LocationUnited States - California - Remote Medical surveillance Not Applicable Division CRLB Core Lab Travel Yes, 100 % of the Time Additional Location Significant work activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day); Driving a personal auto or company car or truck, or a powered piece of material handling equipment; Keyboard use (greater or equal to 50% of the workday)

INNOVATIVE BENEFITS

We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FOR OUR FUTURE

At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

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We will notify you about relevant positions, and keep you in mind when we have interesting opportunities.

An Equal Opportunity Employer

Abbott is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.

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PAY TRANSPARENCY NONDISCRIMINATION PROVISION

We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call 224-667-0340 or email [e-mail].

Abbott is committed to pay equity and transparency. Compensation is determined using objective, job-related, and gender-neutral criteria in compliance with applicable laws and local regulations.