Customer Service Programs & Community Engagement Specialist

Abbott Laboratories; Temecula (CA); On-site; USD 51,000 - 101,000; Full time

Benefits offered by this job

Career development

Free medical coverage

Retirement plan

Tuition reimbursement

FreeU education

Job summary

Abbott Laboratories in Temecula is seeking a Customer Service Programs & Community Engagement Specialist to design, develop, and implement solutions that improve Customer Service processes and drive engagement. You will monitor metrics, coordinate cross-functional teams, and ensure customer satisfaction across US and global accounts.

The role requires a Bachelor’s degree or equivalent experience and at least 2 years in medical laboratory or diagnostic settings, with opportunities for

Qualifications

• Bachelor's Degree (±16 years) or an equivalent combination of education and work experience.
• Minimum 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience.

Responsibilities

• Analyzes business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service processes and educational programs.
• Develops corrective actions for driving long-term improvements in systems design and processes.
• Designs and manages projects that address systemic impacts with the goal of implementing long-term solutions.
• Coordinates and leads customer projects and events to ensure customer engagement and satisfaction.

Education

Bachelor's Degree or equivalent combination of education and work experience

Job description

Customer Service Programs & Community Engagement Specialist

Location United States - California - Temecula Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

MAIN PURPOSE OF THE ROLE

Designs, develops, and implements short and long-term solutions to improve Customer Service processes. Monitors and analyzes recorded impacts and other metrics; supports team members in the resolution of impacts and recognizes trends in order to formulate changes in daily operations. Leads projects and implements process improvements for current and future projects to ensure customers are engaged. Facilitate new product launches by coordinating with all departments involved. Manages customer accounts to ensure US and global customer satisfaction. Supports department and teams in the resolution of order processing, department audits and customer issues.

MAIN RESPONSIBILITIES

• Analyzes business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service processes and educational programs.
• Develops corrective actions for driving long-term improvements in systems design and processes.
• Designs and manages projects that address systemic impacts with the goal of implementing long-term solutions.
• Coordinates and leads customer projects and events to ensure customer engagement and satisfaction.
• Facilitates discussions meetings with Manufacturing, Marketing, QA, Sales and Inventory to ensure adequate preparation, communication and adherence to customer plans.
• Coordinates the release of all documentation required for successful internal and external educational programs.
• Supports team members in department audits, process improvements, and addressing customer-related issues.
• Provides guidance and training to team members on the implementation of short and long-term system improvements.
• Supports marketing launch strategy by implementing appropriate internal business processes and assists in the training/communication of the processes with the sales force.
• Begins establishing and cultivating a network of internal resources to facilitate completion of tasks.
• Individual influence is typically exerted at the peer level.
• Completes daily work to meet established schedule with guidance from supervisor on prioritization of tasks.
• May exercise authority within pre-established limits and approval.
• Failure to achieve results can normally be overcome without serious effect on the business.

QUALIFICATIONSS

Education

Bachelors Degree (± 16 years) or An equivalent combination of education and work experience

Experience/Background

Minimum 2 years At least 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience

The base pay for this position is $50,700.00 – $101,300.00. In specific locations, the pay range may vary from the range posted.

Get tailored jobrecommendations based on your interests.

Location United States > Temecula : AWDC Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Location United States > Temecula : AWDC Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Location United States > Temecula : AWDC Category Customer & Technical Support

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and

Job Id 31162928 LocationUnited States - California - Temecula Medical surveillance Not Applicable Division AVD Vascular Travel No Additional Location Significant work activities Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day); Keyboard use (greater or equal to 50% of the workday)

CREATING POSSIBILITIES

INNOVATIVE BENEFITS

We support our colleagues around the world as they care for themselves and their families with offerings tailored to their unique needs.

DIVERSITY & INCLUSION

We strive to provide environments where all employees feel welcome and able to bring their full selves to work. To do this we integrate diversity, equity, and inclusion across Abbott.

SUSTAINABILITY FOR OUR FUTURE

At Abbott, sustainability means managing our efforts so we can help the greatest number of people around the world live fuller lives through better health.

WE'RE RECOGNIZED AROUND THE WORLD

DOW JONES SUSTAINABILITY INDEX

BEST CORPORATE CITIZENS

FORTUNE CHANGE
THE WORLD

FORTUNE'S MOST ADMIRED COMPANIES

JOIN OUR TALENT COMMUNITY

We will notify you about relevant positions, and keep you in mind when we have interesting opportunities.

An Equal Opportunity Employer
Abbott is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.
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>> PAY TRANSPARENCY NONDISCRIMINATION PROVISION
We provide reasonable workplace accommodations. U.S. residents only: To request accommodation, please call 224-667-0340or email [e-mail] .
Abbott is committed to pay equity and transparency. Compensation is determined using objective, job-related, and gender-neutral criteria in compliance with applicable laws and local regulations.