Automation Technical Specialist

Abbott Laboratories; Dallas (TX); Remote; USD 75,000 - 151,000; Full time

Job summary

A leading global healthcare company is seeking an Automation Technical Specialist to implement automation solutions in clinical laboratories. This remote position requires strong expertise in automation systems and customer service, along with a bachelor's degree in a related field. The role involves leading a team, coordinating implementations, and ensuring quality standards are met while maintaining fiscal responsibility.

Benefits

Career development opportunities

Free medical coverage

Excellent retirement savings plan

Tuition reimbursement

Recognition as a great place to work

Qualifications

• 2-5 years of formal instrument and/or automation field service experience required.
• Strong knowledge of general automation systems and instruments.
• Knowledge of regulations and standards affecting IVDs and Biologics.

Responsibilities

• Serve as the subject matter expert for automation hardware solution implementation.
• Lead a team for on-site services and product shipment acceptance.
• Coordinate with various departments for effective implementation.

Skills

Automation systems knowledge

Customer service performance

Project management

Communication

Attention to detail

Education

Bachelor’s degree in technical systems or related fields

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a whole life. You will also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage will be included in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• Recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies by Fortune.
• Recognized as one of the best big companies to work for and the best place to work for diverse employees, working parents, female executives, and scientists.

The Opportunity.

• This is a remote position.
• Easy access to a major airport
• Must be able to travel up to 100%.

What You’ll Work On

• The Automation Technical Specialist's (ATS) primary job function is to serve as the subject matter expert and provide automation hardware solution implementation serviceslocated in large core clinical laboratories.
• Implementation consists of leading a localized team of service specialists to provide on-site services to receive and accept the product shipment, transport to the laboratory location, assemble and test the automation solution prior to turning over the solution for the informatics implementation.
• Utilize and develop consulting strategies and tools that will increase the automation solution strategies for long-term customer partnership commitments.
• Thisindividual will apply their advanced technical automation, service, and analyzer knowledge to facilitate efficient and customer-centric implementation services within the clinical core lab environment.
• This individual will be the liaison between the customer, local field service, and ADD project manager during the implementation phase and will provide supplemental automation product training to the local field service team during the hardware implementation.
• Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, construction contractors, facilities directors, internal and external vendors and contractors, and senior-level management as needed.
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Adheres to and promotes the Abbott Code of Business Conduct.
• This position will provide subject matter expert level support to the local field service teams post implementation for any support escalations.
• The Automation Technical Specialist will also be the subject matter expert for all new automation hardware product launches and/or instrument additions to existing automation sites and will train the local field service teams as needed for those new features.
• Maintain fiscal responsibility and complete each year under the expense plan with the primary goal of exceeding each year’s work plan.

Required Qualifications

• Bachelor’s degree required with preferred areas in technical systems or related fields.
• Candidates must demonstrate strong knowledge of general automation systems, instruments, or product field service experience, and have demonstrated successful customer service performance.
• Knowledge of regulations and standards affecting IVDs and Biologics.
• A minimum of 2-5 years of formal instrument and/or automation field service experience is required.

Preferred Qualifications

• Familiarity with laboratory workflow and operations preferred.
• Experience with ADD's instrument systems is a strong plus.
• Excellent communication, organization, project management, consulting knowledge, and attention to detail required.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us atwww.abbott.com, Facebook atwww.facebook.com/Abbott, and Twitter @AbbottNews.

The base pay for this position is $75,300.00 – $150,700.00. In specific locations, the pay range may vary from the range posted.