Automation Systems Engineer

Unisys; Elm (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Unisys seeks a motivated Automation Engineer with 3–5 years of automation, DevOps, or platform engineering experience. You will surface repetitive tasks from Steady State teams, codify procedures, and build reusable automation using Ansible, Terraform, and GitLab CI/CD, while managing credentials with Vault and artifacts with Artifactory.

You’ll analyze ServiceNow data, collaborate across operations, security, and development to reduce manual work, and document pipelines and playbooks.

Qualifications

• BA/BS degree or equivalent experience and 3-5 years of experience in automation, DevOps, or platform engineering roles.
• Hands-on experience with Ansible, Terraform, GitLab CI/CD, and HashiCorp Vault in a production environment.
• Experience analyzing ticket/incident data (ServiceNow or similar ITSM tool) to identify automation opportunities.
• Comfortable gathering requirements directly from operations teams through interviews and process walkthroughs.
• Working knowledge of Windows and Linux systems administration, storage, and backup operations.
• Solid scripting ability (Bash, Python, PowerShell, or similar).
• Understanding of DevSecOps principles and software supply chain security.
• Strong communication skills, with the ability to work across development, security, and operations teams.
• ServiceNow and Power BI reporting/dashboarding experience for tracking automation impact.

Responsibilities

• Mine and analyze ServiceNow ticket data to identify recurring, manual tasks.
• Prioritize automation opportunities based on ticket volume, risk, and impact.
• Build and maintain GitLab CI/CD pipelines for automation delivery.
• Manage secrets/certificates via HashiCorp Vault.
• Use JFrog Artifactory to manage automation artifacts.
• Validate new automation against existing manual procedures.
• Track automation coverage and reduction in manual tickets.
• Document processes, playbooks, and pipeline configurations.
• Revisit ticket trends to keep automation backlog current.

Skills

DevOps / Platform engineering

Scripting

Cross-team collaboration

DevSecOps awareness

Incident data analysis

Education

BA/BS degree or equivalent

Tools

Ansible

Terraform

GitLab CI/CD

HashiCorp Vault

JFrog Artifactory (Xray, Catalog, Curation)

ServiceNow

Power BI

Job description

We are seeking a motivated Automation Engineer with 3-5 years of experience to identify and eliminate repetitive manual work across our Steady State teams (Windows, Linux, Storage, and Backup) and turn it into reliable, reusable automation. This role is centered on discovery as much as delivery: partnering with Steady State to surface recurring tasks through interviews and ServiceNow ticket data, then codifying best practices, critical procedures, and common maintenance/deployment work using Ansible, GitLab CI/CD, HashiCorp Vault, Terraform, and the JFrog Artifactory suite (Xray, Catalog, and Curation).

• Mine and analyze ServiceNow ticket data to identify recurring, manual, and time-consuming tasks, and quantify their frequency and effort.
• Prioritize automation opportunities based on ticket volume, risk, and operational impact, and build use cases in partnership with Steady State leadership.
• Build and maintain GitLab CI/CD pipelines to package, test, and safely roll out automation to production.
• Manage secrets, credentials, and certificates used by automation workflows through HashiCorp Vault.
• Utilize JFrog Artifactory, including Xray, Catalog, and Curation, to manage and secure the artifacts produced by automation pipelines.
• Validate that new automation matches or exceeds existing manual procedures before retiring the manual process.
• Track and report on automation coverage and the resulting reduction in manual ticket volume.
• Document automated processes, playbooks, and pipeline configurations.
• Continuously revisit ticket trends to catch newly emerging repeat work and keep the automation backlog current.

• BA/BS degree or equivalent experience and 3-5 years of experience in automation, DevOps, or platform engineering roles.
• Hands-on experience with Ansible, Terraform, GitLab CI/CD, and HashiCorp Vault in a production environment.
• Experience analyzing ticket/incident data (ServiceNow or similar ITSM tool) to identify automation opportunities.
• Comfortable gathering requirements directly from operations teams through interviews and process walkthroughs.
• Working knowledge of Windows and Linux systems administration, storage, and backup operations.
• Solid scripting ability (Bash, Python, PowerShell, or similar).
• Understanding of DevSecOps principles and software supply chain security.
• Strong communication skills, with the ability to work across development, security, and operations teams.
• ServiceNow and Power BI reporting/dashboarding experience for tracking automation impact.

This role may require access to export-controlled commodities and technology. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.