Automation Support Service Engineer

H2O Innovation; Anoka (MN); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Profit sharing bonus program

Group insurance (dental, vision & tele

telemedicine

401K plan with employer's contribution

Three weeks paid vacation

Twelve paid wellness days

Flexible working hours & hybrid work

Job summary

H2O Innovation is seeking a highly motivated Automation Support Service Engineer to join our team. You will be a key technical resource for our clients and internal teams, supporting the design, programming, testing, deployment and ongoing performance of automation solutions for water and wastewater treatment systems.

You will work closely with project teams, sales, operations, clients and field personnel to ensure PLC, HMI and SCADA systems operate safely, efficiently and reliably throughout

Qualifications

• 3-5 years in a similar automation role.
• Proficiency in PLC, HMI and SCADA programming.
• Understanding of hardware and software upgrade methods for automated systems.
• Ability to plan and execute comprehensive system tests.
• Strong problem-solving, analytical and documentation skills.
• Excellent communication and training abilities.

Responsibilities

• Respond to customer support tickets and service requests as the primary technical resource.
• Connect remotely to diagnose and resolve automation issues.
• Program, modify, troubleshoot and maintain PLCs, HMIs and SCADA systems.
• Develop programming plans from user needs and test changes (FAT, SAT, commissioning).
• Perform upgrades to improve performance, reliability and uptime.
• Assist sales with quotes for bids and contracts.
• Provide training to improve system performance.
• Update troubleshooting guides and engineering records.
• Travel to client sites for troubleshooting or commissioning up to 25%.

Skills

PLC programming

HMI programming

SCADA programming

System testing

Technical writing

Customer training

Rockwell

Siemens

Industrial networking

VFDs

Education

Technical degree

Tools

Rockwell Automation

Allen-Bradley

Siemens

Job description

At H 2 O, we simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts.

H 2 O Innovation is seeking a highly motivated Automation Support Service Engineer to join our team. In this role, you will be a key technical resource for our clients and internal teams, supporting the design, programming, testing, deployment and ongoing performance of automation solutions for water and wastewater treatment systems. Working closely with project teams, sales, operations, clients and field personnel, you will help ensure our PLC, HMI and SCADA systems operate safely, efficiently and reliably throughout the project lifecycle, while minimizing downtime and driving continuous improvement. This position combines technical problem-solving, system commissioning, and customer support, offering the opportunity to work on a variety of projects.

The Benefits

Overall remuneration including:

• Profit sharing bonus program;
• Group insurance plan including dental, vision & telemedicine;
• 401K plan with employer's contribution;
• Three (3) weeks of paid vacation per year;
• Twelve (12) paid wellness days per year;
• Flexible working hours & hybrid working.

The Day-to-Day

• Respond to customer support tickets and service requests, acting as the primary technical resource for clients;
• Connect remotely to customer systems to diagnose and resolve automation issues, equipment failures and process interruptions;
• Program, modify, troubleshoot and maintain PLCs (Programmable Logic Controllers), user graphic interfaces (HMI) and SCADA systems;
• Participate in analyzing user needs and developing programming plans;
• Verify and validate automation changes through testing, including Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), startup and commissioning activities at our clients' sites;
• Perform upgrades and identify improvements that increase system performance, reliability and equipment uptime;
• Assist our sales team in developing and reviewing quotes for bids, service contracts and automation upgrades;
• Provide clients with recommendations and training to improve system performance and efficiency;
• Update troubleshooting guides, standard operating procedures and engineering records;
• Travel to customer sites for troubleshooting, commissioning or emergency support 25% of the time.

The Skills We Are Looking For

• 3-5 years of experience in a similar role, with a degree in a technical field or equivalent experience;
• Proficiency in PLC, HMI and SCADA programming, development and troubleshooting;
• Thorough understanding of hardware and software upgrade methods for automated systems;
• Competence in planning and executing comprehensive system tests;
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve issues;
• Ability to write clear technical documents;
• Excellent communication, customer service and training skills;
• Experience with Rockwell Automation, Allen-Bradley, Siemens or similar control platforms (an asset);
• Knowledge of industrial networking technologies and communication protocols (an asset);
• Experience with VFDs (an asset).

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