Automation Support Engineer in Littleton

Energy Jobline ZR; Littleton (CO); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

401(k) retirement plan

Quarterly bonus program

Health, Dental, Vision coverage

Life insurance

Job summary

HIPER Global US is seeking an Automation Support Engineer to run and monitor automation workflows for hardware testing and OS deployment. You’ll troubleshoot failures, perform script maintenance, and follow established procedures with engineering support. Team collaboration across engineering and IT is essential.

Initial scope covers Linux system setup, basic troubleshooting, and documenting results. As proficiency grows, you may take on more script improvements and workflow enhancements within

Qualifications

• 1–3 years of technical support, Linux support, hardware testing, or automation experience.
• Technical diploma or associate degree or relevant certification; bachelor’s not required.

Responsibilities

• Run and monitor established automation workflows for hardware testing, validation, and system provisioning.
• Review logs, reproduce failures, and perform initial checks to identify issues.
• Resolve routine issues using documented procedures; escalate complex issues with logs.
• Collaborate with engineering and production teams to restore normal operation and track issues to resolution.

Skills

Linux

Python

Bash

Networking

Problem solving

Communication

Education

Technical diploma / associate degree

Relevant certification

Tools

Git

Ansible

Windows deployment

Remote access tools

Job description

Job DescriptionJob Description

Automation Support Engineer

Department: Engineering

Reports to: Director of Engineering

Compensation: $120,000 - $130,000 yearly salary

About the Role

The Automation Support Engineer runs and supports existing workflows for hardware testing, system configuration, and OS deployment. The role troubleshoots failures and makes small script improvements with engineering guidance. Initial work will follow established procedures with engineering support. As proficiency grows, the engineer may take on more script maintenance and defined workflow improvements. Training covers company products, tools, and production processes. Advanced infrastructure administration and independent automation architecture design are outside the initial scope.

Key Responsibilities

1. Production Automation Support

• Run and monitor established automation workflows for hardware testing, validation, and system provisioning.
• Review logs and test results, reproduce failures, and perform initial checks to identify software, operating system, hardware, or connectivity issues.
• Resolve routine issues using documented procedures; elevate complex or recurring failures with clear findings and supporting logs.
• Work with production teams to restore normal operation and track issues through resolution.

2. System Setup and Basic Troubleshooting

• Install and configure Linux systems using approved images, tools, and procedures.
• Perform basic checks of services, permissions, network connectivity, and connected hardware.
• Follow documented instructions for BIOS settings, firmware updates, and Windows deployment as required.

3. Script Maintenance and Documentation

• Read, troubleshoot, and make small changes to existing Python or shell scripts with guidance and review.
• Test changes before production use and follow established version-control and change procedures.
• Maintain work instructions, troubleshooting notes, and issue records; suggest improvements to repetitive tasks.

4. Collaboration and Escalation

• Coordinate with engineering, production, and IT on automation support needs and communicate issue status clearly.
• Escalate complex automation, network, and access issues to engineering or IT.

Qualifications & Requirements

Required Skills & Abilities

• Working knowledge of Linux command-line tools, files, permissions, services, and logs.
• Basic scripting ability in Python or Bash, including reading existing scripts, making simple changes, and troubleshooting errors.
• Basic understanding of IP addressing and network connectivity troubleshooting.
• A methodical approach to solving technical problems, following procedures, and documenting results.
• Ability to communicate clearly, work with production and engineering teams, and recognize when to elevate.

Experience & Education

• Approximately 1-3 years of relevant technical support, Linux support, hardware testing, or automation experience . Relevant internships, technical training, and hands-on projects will also be considered.
• Technical diploma, associate degree, relevant certification, or equivalent practical experience. A bachelor's degree is not required.

Experience

• Exposure to server hardware, BIOS/firmware, operating system installation, or manufacturing and test environments.
• Familiarity with Git, Ansible, Windows deployment, or remote system access tools.

Training and Development

Initial work will follow established procedures with engineering support. As proficiency grows, the engineer may take on more script maintenance and defined workflow improvements. Advanced infrastructure administration and independent automation architecture design are outside the initial scope.

Initial work will follow established procedures with engineering support. As proficiency grows, the engineer may take on more script maintenance and defined workflow improvements. Advanced infrastructure administration and independent automation architecture design are outside the initial scope.

Benefits & Perks

We believe in investing in our team's well-being, professional growth, and long-term success. Your total compensation package is designed to support you both inside and outside the workplace:

• Financial Security: 401(k) retirement plan, and an attractive quarterly bonus program
• Comprehensive Health: Medical, Dental, and Vision coverage to keep you and your family protected
• Peace of Mind: Life insurance provided at no cost to you, alongside comprehensive options for private Massachusetts Paid Family and Medical Leave (MAPFML), Long-Term (LTD), critical illness, and accident insurance
• Work-Life Harmony: 12 paid company holidays, plus paid time off (PTO) and sick time policies to ensure you have the time you need to recharge
• Employee Support & Community: Access to our Employee Assistance Program (EAP) and frequent opportunities to connect, including company-sponsored holiday parties, summer outings, and seasonal team events

Company Description

HIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-add services include design, turnkey manufacturing, custom rugged, logistics, and support which allow our customers to focus on their core competencies and meet product scheduling deadlines.

Company Description

HIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-add services include design, turnkey manufacturing, custom rugged, logistics, and support which allow our customers to focus on their core competencies and meet product scheduling deadlines.