Automation Support Analyst

USOS OneSource Services US, LLC; City of Rensselaer (NY); On-site; USD 62,000 - 93,000; Full time

Job summary

PerkinElmer in Regeneron (Rensselaer), NY, seeks an Automation Support Analyst to join a collaborative team supporting lab systems, IT, and operations. You will update regulatory asset management inventories, perform change controls, provide first-line user support, and help maintain data integrity and training across health and safety, security, and environmental standards.

Strong communication, attention to detail, and ability to manage multiple projects are essential for this full-time role

Qualifications

• Associate degree in Computer Science or Life Science and 2+ years of relevant technical experience.
• Experience with Windows technologies, manufacturing systems, and networking.
• Strong documentation and technical writing abilities.

Responsibilities

• Build and maintain relationships with Lab System Owners, IT teams, and management.
• Update asset management inventories for lab equipment and software.
• Provide first-line user support and handle password resets.
• Execute change controls and perform preventive maintenance tasks.
• Assist with investigations, audits, and data backup configurations.

Skills

Customer service

Troubleshooting

Communication skills

Education

Associate degree in Computer Science or Life Science

Bachelor’s degree (preferred) in Computer Science or Life Science

Tools

Windows technologies

Networking

Technical writing

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleAutomation Support Analyst Location(s) Regeneron (Rensselaer) - Customer Site NY

Job Description Job Responsibilities: Build and maintain a working relationship with Lab System Owners, IT Teams, and Management. Update the Regulatory Asset Management systems inventory of lab equipment, PC’s, software, and any other information pertinent to the environment. Maintain daily assigned project related communications with team. Staying compliant by following Standard Operating Procedures, Job Aids, and Work Instructions. Function as technical SME. First Line User Support. User account setup/Password Resets Non-change control break fix. Execution of Change Controls. Like-for-like replacements. Completing Preventative Maintenance Work within deadline. Biannual and Annual Reviews. Execution of Change Controls. On-Call Support rotation schedule PER requests/ SOP Field Testing and SLC Review. Assist with Investigations. Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication and documentation skills are a must. Ability to manage one’s time with minimal supervision to achieve objectives. Support: Audit response Validation Lab Administration PER requests Investigations Data backup configuration Software: training and advanced end user Data integrity assessments Training Repair systems Technical SME SOP Authoring Implement continuous improvement Write change control requests and test plans Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills Ability to manage one’s time with minimal supervision to achieve objectives Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Critical Skills: Excellent customer service skills complimented by an ability to listen to and interpret client requests. Ability to troubleshoot complex technology issues. Strong verbal and written communication skills. Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications: Associate degree in Computer Science or Life Science AND 2+ years of relevant technical experience including (but not limited to); Windows technologies, manufacturing systems, networking, technical writing

Preferred Qualifications: Bachelor's degree in Computer Science or Life Science 2 years of experience in lab environment is a plus Experience with scientific instrumentation

Other Requirements: Must be able to remains in a stationary position more than 25% of the time The person in this position needs to occasionally move inside and outside labs Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

The annual compensation range for this full-time position is $62,000 to $93,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world‑class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow.