Automation Service Engineer/ Technician Ann Arbor/Detroit

Becton, Dickinson and Company; Maryland; On-site; USD 37,000 - 60,000; Full time

Job summary

Waters is seeking a Field Service Engineer to install, maintain and repair laboratory instruments in customer sites. You will collaborate with customers, document service actions, and manage upgrades to ensure customers receive reliable LC/MS and related systems.

The role requires hands-on electronics and mechatronics skills, travel readiness, and the ability to coordinate with IT and lab leadership for routine software updates.

Qualifications

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or related disciplines.
• Knowledge of electronics, electro-mechanical devices (Mechatronics), PLCs, pneumatics.
• Intermediate networking, IT coordination, and software maintenance for labs.

Responsibilities

• Respond to customer needs; perform installations, maintenance, upgrades and repairs.
• Lead communications of work performed and follow-up plans.
• Coordinate system upgrades with customers and schedule servicing.
• Document all customer issues in the systems of record for resolution.

Skills

Electronics

Mechatronics

PLCs

Pneumatics

Networking

IT liaison

Customer service

Education

Bachelor’s degree in Engineering / related disciplines

Tools

LC/MS instrumentation

LIS knowledge

Windows / IT basics

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

DUTIES AND RESPONSIBILITIES:

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.
• Primary laboratory systems include but are not limited to; KiestrA, Microbiology, Molecular, and LC/MS Revenue Generation, collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves
• Lead customer expectations, by communicating work performed and providing follow up plan if needed
• Collaborate with customers to proactively schedule and complete system upgrades as needed
• Report and document all customer complaints in appropriate systems of record for resolution and investigation.
• Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
• Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.
• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
• Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
• On-Call Support: Participate in weekend/holiday on-call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support.
• Always maintain a professional appearance.
• Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities.
• Candidate must have a Real ID.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related disciplines
• Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and set up.
• Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.
• Preferred: Expertise in Robotics Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation Knowledge of Lab Information Systems (LIS) and database management A+, Microsoft or Cisco accreditation advantageous Understanding of basic computer security concepts and standard processes Excellent verbal and written communication skills Outstanding customer service and soft skills
• Must possess and maintain a valid state-issued Real ID driver's license with at least 3 years of driving history and meet BD's auto safety standards Physical Requirements Ability to lift 30 to 40 lb. objects from the floor to chest level Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10-hour period to assemble and repair instrument suites Ability to push and pull objects weighing up to 70 lbs Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day Ability to carry a 30 lb. pack on your back for up to 1 hour Ability to drive distances of up to 6 hours, and in adverse weather conditions Able to climb portable ladders and step stools May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location USA MD - Sparks - 39 Loveton Circle Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. Benefits may include: Health & Well-being: Medical, dental, vision, health savings and flexible spending accounts, life and disability insurance, wellness resources, mental health support, and disease management programs. Retirement & Financial Well-being: 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources. Work-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance programs, commuter benefits, pet insurance, legal services, and associate discount programs. Leave Programs: Bereavement, military, personal, family and medical leave, and jury duty leave. Additional details regarding benefits and well-being programs can be found in Our Commitment to You.

Salary Range Information

$27.00 - $43.20 USD Hourly

We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.