Automation Service Engineer/ Technician Ann Arbor/Detroit

Becton Dickinson; Detroit (MI); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Waters is seeking a Field Service Engineer in Detroit, MI to install, maintain and service analytical instruments at customer sites, ensuring optimal performance and compliance. You will work with cross-functional teams to resolve issues and support customers globally.

The role requires up to 50% travel, occasional national travel, and participation in weekend/on-call rotations. Strong electronics, PLC knowledge and IT coordination are essential for success.

Qualifications

• Bachelor's degree in Engineering or related field is required.
• Knowledge of electronics, mechatronics, PLCs and pneumatics.
• Networking architecture design and setup experience recommended.
• Ability to communicate with IT staff and lab leadership to schedule and complete software upgrades.

Responsabilités

• Respond to customer needs and perform installations, maintenance, upgrades, and repairs.
• Drive field service revenue through preventive maintenance and equipment moves.
• Lead customer expectations and provide follow-up plans as needed.
• Collaborate with customers to plan and complete system upgrades.
• Document all customer complaints in systems for resolution and investigation.

Connaissances

Electronics

Mechatronics

PLCs

Networking

Formation

Bachelor's degree in Engineering or related disciplines

Outils

KiestrA

LC/MS instrumentation

LIS (Lab Information Systems)

Description du poste

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

DUTIES AND RESPONSIBILITIES

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Primary laboratory systems include but are not limited to; KiestrA, Microbiology, Molecular, and LC/MS
• Revenue Generation, collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves
• Lead customer expectations, by communicating work performed and providing follow up plan if needed
• Collaborate with customers to proactively schedule and complete system upgrades as needed
• Report and document all customer complaints in appropriate systems of record for resolution and investigation.
• Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
• Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.
• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
• Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
• On-Call Support: Participate in weekend/holiday on-call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support.
• Always maintain a professional appearance.
• Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities. Candidate must have a Real ID.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related disciplines
• Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and set up.
• Intermediate understanding of computer software operating systems and the ability to speak with customer's information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.

Preferred

• Expertise in Robotics
• Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation
• Knowledge of Lab Information Systems (LIS) and database management