Automation Service Engineer III

Freenome; Brisbane (CA); On-site; USD 98,000 - 150,000; Full time

Job summary

Join a forward-thinking biotech company dedicated to revolutionizing cancer detection through innovative technology. As an Automation Service Engineer III, you will play a pivotal role in ensuring the reliability and efficiency of laboratory equipment, directly impacting the lives of cancer patients. This role offers a unique opportunity to work in a dynamic team environment, where your contributions will help shape the future of cancer diagnostics. With a strong emphasis on collaboration and problem-solving, you will be at the forefront of advancing our mission to provide better screening solutions. If you're passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Pre-IPO Equity

Cash Bonuses

Full Medical Benefits

Financial Benefits

Diversity and Inclusion Programs

Qualifications

• 5-8 years of service engineering or instrumentation support experience.
• Experience in a CLIA, CAP, PMA, and/or GDP, GMP regulated environment.

Responsibilities

• Establish Equipment Lifecycle Management processes for laboratory systems.
• Collaborate with QA to define equipment qualification and maintenance policies.

Skills

Service Engineering

Instrumentation Support

Technical Troubleshooting

Communication Skills

Lean Manufacturing

Six Sigma

Education

B.S. in Engineering or Scientific Discipline

Tools

Hamilton Robotic Liquid Handlers

Bravo Robotic Liquid Handlers

Thermo Kingfisher

Agilent TapeStation

Illumina Sequencers

Job description

Why join Freenome?

Freenome is a high-growth biotech company developing tests to detect cancer using a standard blood draw. To do this, Freenome uses a multiomics platform that combines tumor and non-tumor signals with machine learning to find cancer in its earliest, most-treatable stages.

Cancer is relentless. This is why Freenome is building the clinical, economic, and operational evidence to drive cancer screening and save lives. Our first screening test is for colorectal cancer (CRC) and advanced adenomas, and it’s just the beginning.

Founded in 2014, Freenome has ~400 employees and continues to grow to match the scope of our ambitions to provide access to better screening and earlier cancer detection.

At Freenome, we aim to impact patients by empowering everyone to prevent, detect, and treat their disease. This, together with our high-performing culture of respect and cross-collaboration, is what motivates us to make every day count.

Become a Freenomer

Do you have what it takes to be a Freenomer? A “Freenomer” is a determined, mission-driven, results-oriented employee fueled by the opportunity to change the landscape of cancer and make a positive impact on patients’ lives. Freenomers bring their diverse experience, expertise, and personal perspective to solve problems and push to achieve what’s possible, one breakthrough at a time.

About this opportunity:

At Freenome, we are seeking an Automation Service Engineer III to help grow the Freenome Automation Service team. The ideal candidate is responsible for providing world-class Laboratory Equipment Lifecycle Management service and support, while contributing to efficient processes, procedures, and best practices. You will have the opportunity to join a fast-growing automation service group, to make an immediate impact on the team’s dynamic and culture. This person is responsible for all things related to ensure Laboratory Equipment Lifecycle Management processes (onboarding equipment, IQ, OQ, PQ, calibration, maintenance, pFMEA, decommission) are to adhere to regulatory requirements, on large, fully automated laboratory systems and testing platforms, utilized in our cancer diagnostic test(s). We are rapidly growing and defining the laboratory systems and processes, so the ideal candidate will be someone who has had experience, not only maintaining service processes, but also scaling them to meet our future needs. You are passionate about changing the world through a product that has the potential to better the standard of care for all current, future and potential cancer patients and you will have a significant impact on the continued growth of a high profile technology organization that is changing the landscape on early cancer detection.

The role reports to the Manager, Automation Service. This is an onsite role based in our Brisbane, California headquarters.

What you’ll do:

• Establish Equipment Lifecycle Management processes from instrument intake, instrument IQ/OQ/PQ, to maintenance and calibration
• Align with strategic plans for tactical execution of scaling and operations equipment procurement and setup
• Collaborate with QA and regulatory to define requirements, policies, and procedures for equipment qualification, calibration, and maintenance activities
• Able to independently lead investigation and resolution of equipment related problems
• Execution of medium to large scale project scope, including ownership of key deliverables
• Communication of observations, technical findings and progress in multi-functional group setting
• Perform and support equipment installations, qualifications, scheduled and unscheduled maintenance activities, to ensure the highest level of instrument reliability and up-time
• Responsible for instrument up-time and ensuring that service documentation meets Freenome’s Quality Management System (QMS)
• Contribute to the management of asset maintenance and calibration in our Computerized Maintenance Management System (CMMS)
• Ability to quickly learn new technologies and disseminate information bydeveloping SOPs, checklists, and service bulletins
• Help end-users troubleshoot equipment related issues
• Develop and implement preventative maintenance checks and verificationsfor critical equipment
• Effectively communicate with third party service providers
• Provide service and support during normal business hours, as well as participate in after-hours and weekend support rotation
  

Must haves:

• B.S. degree in an engineering or scientific discipline, with a minimum of 5-8 years of related industry experience
• Minimum of 5-8 years service engineering or instrumentation and equipment support
• Ability to effectively communicate and collaborate with internal and external colleagues and customers from diverse scientific, engineering, operational, and regulatory disciplines
• Excellent communication skills to work with high dynamic cross functional teams
• Proficient in providing service support for Hamilton and Bravo Robotic liquid handlers
• Experience providing service support for Thermo Kingfisher, Agilent TapeStation, Illumina Sequencers, and various other laboratory instrumentation
• Experience working within a CLIA, CAP, PMA, and/or GDP, GMP highly regulated environment
• Experience standardizing processes for scalability and sustainability
• Team player: strong communication, collaboration, active listening, and problem-solving skills
• Ability to take part in an on-call rotation with after hours and weekend response as needed
• Hands-on technical troubleshooting skills in high throughput, sample processing laboratories to support operations and scale activities
• Experience utilizing 5S, Lean Manufacturing, and Six Sigma methodologies
  

Nice to haves:

• Experience providing service support for various other laboratory instrumentation
• Experience authoring and supporting laboratory equipment PM, IQ, OQ, PQ, repair, and other service related documentation
• Liquid Handler programming experience is a plus
• Familiarity with developing and executing training programs and providing knowledge-transfer to other engineers and lab personnel
  

Benefits and additional information:

The US target range of our base salary for new hires is $98,600 - $149,500 . You will also be eligible to receive pre-IPO equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered. Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education. We invite you to check out our career page @ freenome.com/job-openings/ for additional company information.

Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.

• Family & Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)

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